Pets Best | Pet Insurance Review

Each time we use our PetsBest insurance, I am reassured that we have chosen the best policy and company. Our pet it well taken care of and financially so are.

Spoke with a woman who would not directly answer any of my questions. I asked how long until they cover a CURABLE pre existing condition such as a UTI for a cat which is a common thing some cats deal with and she went on and on and on about broken bones and all this other nonsense. I tried to steer her back to the original question several times and she just couldn’t stay on topic. I don’t know if she was on something or what her deal was but it was very weird. She didn’t want to give me a direct answer. I finally asked to speak with a supervisor. She put me on hold for several minutes and came back and said no one was available. Then she message the supervisor with my question, the supervisor just answered it directly. Imagine that. I asked a question and they just answered it. I told her thank you and that was the question I was trying to get an answer to. She said I should have told her that lol. I tried to explain how this can be frustrating and a little suspicious to a pet parent that’s trying to get info. I explained that it is as if she was working me a little. Like she was saying words without answering the question and talking in circles. I would ask a question and she would answer it as if I asked another question. Very sales pitchy. It was very bizarre to say the least. She then started raising her voice and talking over me so at that point I told her to have a nice day. If you are also curious, there is no amount of time after a cat gets a uti that that they will cover it. There is no curable condition time period like some companies (usually 12 months to 18 months). My cat has had one uti a year and a half ago (she is 2 years old) and if she were to get one at any point in the future it will not be covered. The woman told me not to worry about a uti and that it’s not a big deal which made me uncomfortable. I had to give her a break down of how expensive it actually is. There is the office visit, which is often a same day emergency visit which is more expensive because a uti can come on quickly, the urinalysis, and the medications. It’s expensive. Hundreds of dollars. She then asked why I’m so concerned about a uti, maybe my cat has kidney disease or something. I said no, she does not, I would just like to know what I am paying for coverage wise, what is covered, and what to expect. She then began her sales pitch again and didn’t respond to what I said. She was off on another roll. Very unproductive and unprofessional conversation to say the least. When companies act like this and you get that pit in your stomach, it is bad deal and you need to get off it. There was nothing good about whatever that was. Really scary these people are in charge of providing insurance for beloved pets.

$59.00 out of $420.00 sad.....64.00 dollar a month for38.00 months. $2432.00 so far....$59.00 Dollar....put it in a savings account......

Very fast turn around for claims. Would be nice if wellness claims would show available balance for the wellness items so I don’t waste my time or theirs when I have used up the wellness allowances for each item. Otherwise, never had a problem with claims.

I thought this insurance was great, a really good option for coverage for the price and deductible. That was until my dog was newly diagnosed with periodontal disease. My vet made the first recommendations to have a teeth cleaning at almost 4 years old because we were doing good oral care. At that time I found some loose teeth when we were brushing and her gums were bleeding one day. My dog needed teeth extracted during her cleaning and Pets Best denied our claim even though I am technically covered for periodontal disease per my policy. they have a loophole to deny if they have a cleaning and periodontal disease is found and treated within 13 months of diagnosis. I had to pay $1800 out of pocket due to this denial. So if you choose this insurance and have a small dog, get regular teeth cleanings at exactly at 3 years and hope they don't find any periodontal disease because that will classify you as pre-existing and all future dental needs will be denied.