PetPartners | Pet Insurance Review

Awful truely awful. If you get the free 30 day trial. Don't do anything with it. Even though you will get coverage for hereditary issues. They won't pay for anything! Just there for your money. If you have to get this insurance. Do not take your dog the the vet of over a year, that is when the insurance actually kicks in. After a whole year of paying them you will likely get scammed saying how hereditary doesn't cover anything. Good luck take your pets else where and send this fake company straight downward!

Pet Partners is happy to take your money, but not to actually pay legitimate claims nor communicate changes in policy. An absolute waste of money. They neglected to tell me my dogs had “aged out” but kept taking my premiums for extra policies. When my Golden had an accident and tore his CCL (acl) they informed me that vets consider this injury an “orthopedic illness” and therefore not covered as an accident. This is absolute rubbish. There is language in the declarations page about a waiting period for CCL/ACL coverage but NO ACTUAL COVERAGE.

I'm paying Pet Partners $1,750 a year for two dogs, for them to reimburse me 15-20% of my dogs' annual preventative exam fees. I would be better served putting $125 a month into savings, and if the dogs don't get sick, keeping the $ set aside for a rainy day in the future in the event they ever do. Instead, 2024 will have passed, I am about $2,200 that I will never get back and I am sick over it. A total of $1,750 in premiums, $650 in pet expenses, and I was reimbursed a total of $190. This is by far the most idiotic way I have ever spent my money, and what's worse is I didn't the reimbursement back prior to open enrollment and so I enrolled for another year. This feels like the ultimate gotcha moment. I actually feel like quitting my job just to get out of the premiums. Isn't that terrible.

I took my shitzoo for a bath today. I had been there before with no issues other than our dated equipment, but only $5 which is reasonable. I was the only one in line for bath station. I put my puppy in the tub and tried to adjust the water temperature for over 5 to 10 minutes which i learned later was not adjustable. I felt the water was too hot for my pup and she was very uncomfortable. I brought my own shampoo as the shampoo I used last time was so watered down it would not lather. The dryer was so ancient could not get my pup dry due to the thickness of her coat. In the meantime a couple came in with Two huge dogs. I was trying desperately to finish up cause comments were being made by the couple try to calm their big dogs. I doubt I had been there 20 minutes before a man who was an employee came in and very sternly said what's the problem? He continues to stare me down which made me very uncomfortable. I gathered my stuff and took my wet dog out to pay. The huge dogs waiting were growling and try to break free to get at my dog who was scared to death. I see why they call it muddy Paws, I would just as soon wash my dog in a mud puddle. I will not return. The girl employee was very nice and polite.

If you have a 9 year or older pet they do not cover illness.