MetLife | Pet Insurance Review

I recently had to cancel my insurance policy within 24 hours, and I was charged a $12 enrollment fee. Dianna, a manager from MetLife Pet Insurance, mentioned that while they will refund the premium, the $12 enrollment fee is non-refundable and isn’t included in the premium. Just a friendly heads-up for fellow pet owners!

Bunch of crooks. Called to cancel right away after accidentally adding their insurance plan when adopting my cat. Was told I'd receive a refund. Two months later and still nothing.

Absolutely everything is a "pre-existing condition" even a tummy upset aka colitis. Wouldn't even apply the vet bill toward our annual deductible. This is the worst experience. You think you're doing the best for your pet and all you get is SCREWED.

We have been a customer with MetLife for over a year, having switched from another insurance company, but we are now questioning whether it’s worth it. In late February 2025, my dog tore her ACL in an isolated incident. The following day, we visited the vet where we’ve been patients for over two years and scheduled surgery for 3/11/2025. After the surgery, I requested a note from the doctor to stay ahead of any issues. I submitted my dog’s medical records, the vet’s note, and receipts to MetLife on Saturday, 3/15/2025. However, by 11 a.m. EST on 3/18/2025, the claim was denied, with MetLife stating it was a pre-existing condition. This is the fastest response I’ve ever received from them—about two weeks faster than usual. When I called, I was informed that the claim had been reviewed by AI and was denied by the AI reviewing. I was told I now need to submit an appeal, which could take up to 45 business days for review. To proceed with the appeal, I need another note from my vet (which I already provided), as well as my vet’s signature on the appeal form, so I will have to return to the vet for this. Essentially, I am submitting everything twice before a human at MetLife will even review the claim. There was no way to have the case reopened without me having to go through all this work for them. I was unable to get a clear explanation for the denial, as it was processed by a computer, not a person. I called MetLife at 11:40 a.m. EST on 3/18/2025, and they confirmed this process. The call was recorded by them, so I can prove what I was told. I would also add to speak to anyone other than a call center employee is a 24-48hour call back time, so be prepared to wait. If you plan to use MetLife, be prepared for double the work before they take any action. Also they raised their premiums by about 12% a month this year.

They take forever to process a claim. They will look for a reason to deny it.