MetLife | Pet Insurance Review

3.9

out of 5

Number of reviews 700

As one of Fortune magazine’s 2022 “World’s most admired companies,” MetLife is proud to have helped people protect what matters to them for 100+ years. MetLife Pet Insurance continues that tradition with a dedicated team of pet advocates who have been passionately serving pet parents for over 15 years. MetLife Pet Insurance offers pet parents an exceptional product from a best-in-class insurer at an affordable price — focused on flexible product offerings, competitive rates, and innovative policy benefits.
1

out of 5

POSTED: | BY: Rebecca

Pet Owners Beware

Horrible experience - pet lovers beware! MetLife is a grift and a scam. After drawing out the claims review process as long as possible, I was given ZERO coverage for multiple claims which, per my policy, are very clearly within coverage. Getting a hold of anyone useful is impossible, you only get bounced around from one customer service agent to another; all of whom are clueless and capable only of reading you your policy. A clear case of corporate greed; it has become obvious to me that in order to get my claim paid I will likely have to pursue litigation. Of course they count on you not doing that, on being able to screw over the little guys who don't have the time or resources to push for a fair outcome. Shame on MetLife. Can't imagine the cognitive dissonance required of the staff there. Such a perversion of what should be a critical resource to its paying customers. Stay far away and disregard replies from MetLife in the reviews here! They aren't actually helping these people out in any way - it is performative to assuage your doubts enough to buy into their grift. Don't be fooled.
5

out of 5

POSTED: | BY: Anne Harrell

Great pet insurance

Thankfully, I've never had to use the insurance but the piece of mind that it's there is worth everything. My pup is still a young adult but, as he ages, I'm sure we'll need to rely on MetLife.
5

out of 5

POSTED: | BY: Maryann Mazza

Love Met Life Pet Insurance

We’ve had Met Life 2 years or so, excellent experiences, easy online processing, claims reimbursed within a week or so , very important customer service is great . We’ve had several emergency room visits they were covered and Drs. Appointments , blood work and meds covered . I’d recommend MetLife 💯percent ..
1

out of 5

POSTED: | BY: Jade Page

Terrible company

This is the worse insurance company I've ever had. They have terrible customer service, they take months to give you your money back from a claim and won't cancel you when you ask them to. I was fed up with their terrible customer service, and waiting months to get my claim money back, so I asked them on the phone in January to cancel my policy. They said they would and they sent me an email to submit a cancellation request. I filled it out and sent it back. In February I was charged $80 for my policy that should have already been cancelled. I call in to ask about it and the lady says, " Oh yeah that's so weird. It looks like that policy was cancelled but a new one was opened and that's why you were charged this month." I told her I cancelled my policy completely with y'all and nothing should be active. I never opened a new one. She said " I will make sure everything is cancelled and we will refund you that money." So they sent me another cancellation request email to fill out and I did. I've been waiting 5 days now to get money that was taken from me without approval. Which made me negative in my bank account because I didn't have $80 to spend in the first place. These people will be rude to you on the phone, not cancel your policy when you ask them to, not give you your money back for a claim until months later, and steal money from you without consent. Terrible company, terrible insurance, terrible customer service. 0 out of 10. Would not recommend to anyone. This company only cares about money, not you.
1

out of 5

POSTED: | BY: Steven

Worst service I've ever used

Worst service I've ever used. Completely fraudulent just like all the reviews state. They never pay claims, and I've been on a call with them for over 40 minutes trying to cancel the service. Don't waste your money. All their responses to reviews are the same canned response. Follow up: See their "cut and paste" response below, they live in an irony free zone it seems.

Monthly Cost

The cost of pet insurance depends on a variety of factors, including the species, breed, sex, and age of your pet. Where you live also helps determine what you pay. The type of coverage you need will affect costs, too.

Coverage

Reimbursement for up to 90% of vet costs.

Payout Limits

Deductible

Customizable deductibles from $50-$500

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

Accident – policy effective date (1 day waiting period); Illness – 14 days

Exclusions

Protect your pet’s health and your wallet with MetLife Pet Insurance. With a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!

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