Fetch Canada | Pet Insurance Review

4.9

out of 5

Number of reviews 162

Fetch offers the most comprehensive pet insurance Get paid back up to 90% on unexpected vet bills Save $25 or more with quarterly or annual payments $1000 in online vet visits included at no extra cost Protecting 400,000+ dogs and cats (and counting) & rated ‘Excellent’ on Trustpilot Exam fees are included which saves you $50-$250 per sick visit Optional coverage for routine and preventive care. Fetch covers hereditary conditions at no extra cost Fetch covers injury and disease in every adult tooth – not just the canines Use any licensed vet in the U.S. or Canada Fetch covers what other providers charge extra for or don’t cover at all
4

out of 5

POSTED: | BY: Sarah

A few of my clients have use Fetch Pet…

A few of my clients have use Fetch Pet and have had some claims and they have all said that they had great service. I switched one of my new puppies over and communication has been great.
5

out of 5

POSTED: | BY: Mary A

Super helpful!

Josh was very helpful in explaining everythign and provided some great insight!
1

out of 5

POSTED: | BY: David

Customer service is no more it’s a historical item

I just tried to cancel my ageing elderly cats policy, as the access for the yearly policy is more than end of life procedures would be. Rang first thing in the morning. That’s the only way you can do things over the phone and then was greeted with a hard pressure hostility attitude from the customer service representative. I don’t know what to say other than I think customer service is dead in this day and age and especially with fetch because this will be the second set of bad interactions I’ve had with the company. I have four pets insured via them and I’m considering removing all my policies now. When somebody asks you repeatedly to just cancel the policy, please just cancel the policy to argue with a customer is not customer service. To add stress levels to an elderly person is not customer service.
2

out of 5

POSTED: | BY: Susan Highton

Just Okay

Big monthly rate increases -up almost 65% in under 4 years, and that’s with very few claims
1

out of 5

POSTED: | BY: Mark Hermanson

Cannot trust this company.

I cancelled my policy in January 2025 through email. Fetch acknowledged my request then continued to take the money from my account for 3 months. They refuse to give my money back and are ignoring my communications.

Monthly Cost

Plans average $35/month for dogs and $25 /month for cats

Coverage

You choose a reimbursement level of 70%, 80% or 90% after your deductible.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$250, $300 and $500

Age Limits

Fetch doesn’t enforce upper age limits, so you can enroll your pet any time after it turns six weeks old.

Some providers limit coverage for older pets to accident-only.

Fetch doesn’t limit coverage by age so that you can get the right care for your buddy, no matter what.

Waiting Period

Fetch’s waiting periods are up to 15 days for accidents and illnesses and six months for orthopedic events.

Exclusions

Fetch won’t cover pre-existing conditions, cosmetic procedures, boarding costs, breeding costs, wellness care items, or accidents and illnesses that occur during waiting periods.

Fetch Pet Insurance brings together insurance industry expertise and the animal-loving sensibility of The Dodo.

It’s the only pet insurance recommended by the #1 animal brand in the world, The Dodo

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