Badgerland Veterinary Clinic

This place has gone downhill on staff and technicians. Present front staff are incompetent in relating information correctly and providing correct info. Called to make an appointment and went over the exact game plan and what my pet would be receiving as far as care and we got to the office a different game plan was presented which of course had all these other elements added on. Felt like a scam. 2 techs were rude and defensive when questioned about why the initial treatment plan changed and then tried to gaslight when I was trying to communicate what was discussed during appointment set up call. I would recommend having retraining for front staff and technicians in communication flow and giving clients correct information. I would much rather have competent people that can communicate than people that are just “nice”. Other times that I’ve had to have my pet’s information sent to an ER vet- information never came through in a timely manner, or never arrived at all. I would recommend going to a different vet.

Brought my new pup in as a walk in to get a quick check and some medicine.. and the girls were all so nice and helped me and loved up on my Gray C. Thank you so much ladies.

We messaged them just to ask if they offer a k9 service and got a VERY rude reply back telling us not to abuse dogs and that his opinion is right regardless of what we say.. all because they didn’t offer the LEGAL service at their clinic…never will be taking my dog there and definitely will never recommend them to any of my dog parent friends. If they can be that rude over a question and spread false unbanked up information over email, I’d never trust them with my animals. Ive never been one to write a bad review this is actually my first negative review but this is how much of disbelief we were in to be treated such unprofessionally.

Our family dog has been going to this vet for 12 years and always been communicative in cases he needed medical attention or meds. He started to have difficulty standing and the vet was first off dismissive and took forever to get back to my mother because “it sounded like old age arthritis” and then once they finally got around to seeing him they were glad my mother persisted he be seen because he had symptoms of potential lymphoma. They did tests and instead of informing my family immediately of the results my mother had to call several times. Each time the front desk was dismissive, said she would have to wait for the doctor and even that he was out to lunch! Obviously at this point we all figured he must be ok and it’s nothing serious because what kind of heartless human do you have to be to ignore several calls and take a lunch before letting a family know their beloved pet only has 1-2 months left to live! I would expect more from a group of people who’s job it to care for animals. This isn’t a car we’re talking about it’s a living creature and they treated my family and their patient like they don’t matter. I’m so heartbroken and disappointed by the actions of everyone that was a part of these memories of the end of this chapter in a life that meant so much to so many people. You should be ashamed of yourselves and seriously evaluate your practices for delivering health critical news. It’s hard enough to find out your furry companion is passing on. How you as their health professionals treat the situation has a huge impact on helping the family or causing added stress and pain. Do better.

Dr. Penny was so good with our little Mini schnauzer who had a bad ear infection. She took her time and helped our little girl. Dr. Wickman is also great. Recommend them as vets highly wonderful care staff.