Companion Animal Hospital

I just wanted to share my thoughts about Companion Animal Hospital. I’ve been to many vets trying to get my girls established and am genuinely so happy I found them. The staff is so friendly, they treat us fairly and respectfully. Many vets seem to sometimes talk down to me for being a dog owner at 24. Not the staff here. I owe them my whole heart. My pup passed away in February and they were so so sympathetic about the whole situation as you can imagine I was DISTRAUGHT. She was cremated and I received a beautiful tribute for her. I have athena now and she is healthy, happy and strong. I am so blessed to have found them because they give my babies such good care. They are a tad bit pricy but absolutely not a problem because I know they take the best care of my puppy and offer me exactly what she needs. You guys are appreciated more than you will ever know. ~Gabrielle, Athena and angel baby Nova 🫶🏼🐾💛

I have Sugar Gliders and it is not easy to find a Vet that treats exotics and not break the bank on top of it. I took my old male as a follow-up to an Emergency visit as well as to establish primary care for him. Our visit with Dr Jenny gave me the confidence that this is where I will be establishing primary care for my other 3 Gliders. I saw reviews on this place about them only caring about making money, but that was not my experience. Dr Jenny examined my Grumpy Old man and provided a care plan for my old guy that took into consideration his quality of life as well as the well-being of his cage mate.

I had two bad experiences with this vet and I'll never take my dog here again, should have learned my lesson the first time. The first time I took my dog here was for an exam, heart worm test and nail trim. I was quoted $50 for the exam over the phone. Over the phone I told the receptionist, my dog does not like other dogs and cannot be put into an exam room with me. Day of the appointment they insisted putting him in a room with me, I had to eventually step out and listen to him bark forever. In 8 years my dog has never had to be muzzled, they had to muzzle him and walk him around. I walked out with a bill that was almost $300 for a simple exam and test. I took my dog to my orginal vet in Milwaukee for his three year shots, heartworm, fecal test. And a standard wellness panel, and nail trim (which is complimentary) and my bill was less than $250, they did not have to muzzle my dog and everything went great. My second appointment that went badly was for a simple nail trim, I got an email for a discounted nail trim on specific days, I figured no way they can screw this up and my other vet could not get me in tell the end of Sept. The receptionist was very nice and got my dog back within a couple of minute's but when he came back from his nail trim, the idiotic nail tech had cut three of his nails and my dog was bleeding all over. Didn't even put quick stop on his nails until he came into the lobby, and even the receptionist seemed irritated with the nail tech. In 8 years of my dog getting his nails clipped no one has ever made him bleed, and then I'm told they can't feel it it, it doesn't hurt them. I'm flabbergasted how these people are still in business, especially the nail tech she should be fired. Also I did not get my discounted nail price like I was suppose to. All I can say is run don't walk away from this vet of horrors. I'll keep driving into Milwaukee for my dog from now on.

I only put a one because there was nothing less than 1 my cat was poisoned ( visibally shaking and twitching ) and I took her to an ANIMAL HOSPITAL I was told they couldn't take me because I wasn't a member and that they only take appointments, next time I'll tell my animals yo get as sick by appointment, because the ANIMAL HOSPITAL won't help them otherwise. CLEARLY it's just about the $$$$$$$$$$$!! $$$!!!!!!!!!!!!!!!! Worse part though was no compassion no suggestions a condescending smile and.......sorry.

My experience at this facility has left me frustrated and undervalued as a customer. I spent $180 on pre-dental cleaning labs and another $100 for the "non-refundable deposit" down payment for the actual cleaning (my new vet found it extremely odd that a deposit was even necessary). I was waiting for a phone confirmation from this office to give me directions on exactly how to prepare my animal for the surgical procedure, but never heard anything. Once the day came, I called in that morning to let him know my animal was not prepared for surgery. I asked for my deposit back and was told that an email confirmation was sent, which I never received. Come to find out, they had an incorrect email address for me. Despite this, they still won't give me my $100 back. What a joke. So glad I have transferred my animal's care elsewhere. ETA: I wish I could respond to the response made today, 11/23/22. I was never told about any SMS messaging or the like that you mentioned--communication is of utmost importance? I called in because I didn't get any communication from you to verify this appointment. That alone is enough to make me think twice about taking my animal to you for a surgical procedure--therefore, I was asking for my $100 back right then and there. I didn't ask for my money back AFTER I made an appointment with another provider. Nice try with your response. I still give you one star and if I could, I'd give you zero stars.