Van Loon Animal Hospital

I take all my pets to Van Loon and I have for years with nothing but good service. Mark is an amazing doctor and I have had no issues with him but recently his staff has not been wonderful to me and my pets. I took my 7 week old puppies in to get their first round of shots and paid 2x how much I was quoted. When I called to get more information and ask for my money back I was told that I would be receiving no money back and the woman on the phone said “where would you like me to send your dogs medical records”. I asked to speak to Mark and she would not let me and proceeded to hang up on me not once, but twice. Like I said before I have no complaints against Mark but his staff has sadly made me take my pets elsewhere for future care.

The receptionist told me to leave a review. Impersonal but knew their stuff. I treasure my animals. And hearing about farmers needing to kill a round of cats due to an eye infection. Okay. Not my story. P.s. Never once looked me in the eyes - vet (Hein) or assistant (444). Nice work on addressing my friends issue. Poor job addressing us.

Drove early morning for appt after they assured me they could see my pet. They included me on my parents account and refused to help unless I paid their outstanding debts (which they didnt mention until I was at the clinic). I've been an independent adult for years now and I'm not sure why they couldn't have put me on a separate account. Complete waste of time due to a thoughtless policy. I'll take my service elsewhere from now on. The vet and tech aide were nice it's the management.

Very nice, friendly staff! Worked excellent with my timid ESA dog. Awesome establishment. Thank you again

I wanted to write a review to balance out some of the bad reviews that made me nervous before I went here. I needed to see the vet to diagnose my beloved cat's abnormal urination. The vet tech/receptionist scheduled me for 2 days from the time I called (which is very fast for non-emergent appointments, in my experience). The vet, DVM Hein met me early in the morning. He was clearly very knowledgeable and thorough. He was gentle with my cat. Some claims that he appeared a danger to people's pets feel, now that I've met him, absolutely ridiculous. He's a bit gruff, but you can tell that's also because he's the only vet working in a busy clinic. I never felt like he wasn't telling me something. The clinic kept my cat to run tests, which he personally reviewed under a microscope to give me a thorough and clear diagnosis. He obviously cared about getting it right. My cat is diagnosed and on the road to recover. My cat is a sensitive, anxious boy and he appeared in as good a mood as I could anticipate, given the circumstances. Everyone was helpful and friendly, everyone spoke to me clearly and answered my many questions, including questions about less expensive alternatives to in clinic care and in clinic foods. No one was judgemental, annoyed, or confrontational with me. Busy? Yes. Rude? Absolutely not. I just moved to the area and I'm really glad I found a reliable and competent vet right away, as my animals are extremely important to me. Cat tax attached.