The Family Pet Veterinary Hospital

Negative stars if I could. I brought my cat in because he was having diarrhea. Earlier in the day, my brother in law, who happens to be a vet and was visiting from out of town, had examined my cat and had suggested among other things, a course of antibiotics. Since he was from out of town, he could not prescribe the meds himself, hence the visit. The staff were nice and did their jobs. We were also due for vaccination updates, but they said that we would have to make a separate trip for that with another vet visit fee to be paid. When the vet, Dr “Karen” Chavez came in, she talked down to me (mind you, I have a PhD and well versed in the administration of medicine and health care), refused to listen to anything that I had to report in terms of the earlier examination, suggested fancy food that my cat was guaranteed not to eat, expensive tests (fecal analysis sort of made sense but they would not be able to run them for another five days, but then also an ultrasound, blood tests etc etc). When asked about the antibiotics as a stop gap measure to resolve the diarrhea until other preventative measures could be put in place, she scoffed at the concept. When I pushed against her recommendations and asked again for the antibiotics, she literally flicked her hair, stated cockily that “I have a nice day” as an equivalent to a f@$& you, and walked out. So basically I was left with a bill to pay for a vet visit that had gotten me absolutely nowhere other than info that I could have basically looked up on the internet. My cat certainly got no medical care during that visit. This clinic just tries to upsell you on unnecessary tests and nickel-and-dimes you for return visits. Plus, now I am of the personal opinion that Dr. Chavez is actually one of the female dogs that she claims to treat.

Dr. Schneider and the team at Family Pet Vet is amazing. My buddy was having some health issues, notably low appetite. The Dr. performed an extensive review, provided a detailed differential diagnosis and explained a program of care and next steps. It can't be overstated what a difference this is from my prior vet. My buddy is showing remarkable improvement from this morning. Thank you!

We went here for our yearly checkup and was told that our cat needed 2 teeth extractions. The vet told us that this is a common procedure and most cats get it done eventually. Our cat was eating fine and otherwise healthy. They gave us an estimate of $1,800-$3,200 which was an amount we could not afford. Of course, we love our cat and want to do everything we can for him. I asked around and contacted different veterinarians. All were shocked about the amount that we were estimated for. Therefore, we decided to get a second opinion somewhere else. We later found out that he did not need these 2 teeth extractions. And was charged less for your consultation, exam, and followup vaccinations compared to what I paid here at The Family Pet Veterinary Hospital. We were charged $30 for the checkup and $20 for each vaccine at this other place. The Family Pet Veterinary Hospital significantly over charged us with $80 for the checkup and $40-45 for each vaccine. Although the staff were friendly and communicative, I am appalled that they over charge their costumers SO much and am glad that we got a second opinion elsewhere. I would advise to not go here for your pets and look elsewhere.

After coming here for several years, and confidently willing to give them a 5 star rating, something has changed over the course of the last couple of years. Certainty not for the better. While I can say that the new doctors & staff appeared competent and nice enough, there wasn’t the same sense of care for my pup that I had gotten used to. The biggest issue for me though, and the breaking point, is that they are horrible at communication. Since the new management/doctors, it’s been nearly impossible to get them to answer a question or return a call (or email). It’s as if they only way they will talk to you is if you find time during their limited opening hours and pay them a visit fee. Without that, good luck discussing test results or anything like that.

You should probably think twice about going to a place that doesn’t support our first responders. You don’t have to support them if you don’t want to, but do you need to bash them publicly!? Shameful. I wonder what kind of person Dr. Schneider is as a professional if she does this to people just trying to get a fair wage.