Washington State University Veterinary Teaching Hospital - 24hr Emergency

We have a 5 month old Belgian malinois and our vet that we had misdiagnosed. We took him to wsu in which they took their time and checked everything in which I will say that the students had compassion and empathy along with the professors. We had been told our puppy had to lose his leg in which I refuse to take that for an answer. Come to find out no surgery was needed and he is good. I literally started crying when I got to the car overfilled with joy. Not only did everything cost way less than what I anticipated but Natalie, brooke and dr. Gilbert exceeding so much. If you need a second opinion please take your animal here. Original prognosis was broken humerous that needed amputated and come to find out it was growth plates forming and that yes he will have a gait but he was perfectly fine. Truly a wonderful school, staff and everyone.

WSU Vet Hospital pretty much brought our dog back from the dead in the ICU. It wasn't cheap, but neither is life. The people taking care of our pup were loving, kind, and understanding. We are grateful to have an ICU close to us, and the means to pay for his recovery. We use another vet for non-emergency work because it isnt as high stakes, but are so grateful to have such an amazing Veterinary Hospital so close by. Be prepared for a minimum $1000 for emergency work, start saving now. Worth it. They sent us pictures and gave us extremely detailed updates.

I am sharing this message out of pure frustration, as the situation we faced with our cat was utterly disheartening. It happened on a Sunday, when no other options were available to us. Our poor cat was suffering from a full bladder caused by a blockage, making it impossible for him to relieve himself. Thankfully, the veterinary staff attended to him promptly, which initially gave us some reassurance. However, as time went on, we were bombarded with questions that provided us with a better understanding of the situation. While we appreciated the clear and informative explanations, what left us seething was the exorbitant cost associated with resolving the issue. To proceed with the treatment, we were asked to make an upfront payment of a staggering $2,000. Frankly, I don't know about others, but that kind of money is not readily available to us. We dared to inquire about the possibility of payment plans, only to have our hopes dashed in an instant. Feeling desperate, we mustered the courage to ask if there were any other alternatives that could save our cat's life within our financial means. Reluctantly, they presented us with another option, but made it abundantly clear that it would not be advisable and would likely lead us down the same distressing path. We were burdened with guilt, torn between making a difficult decision for our beloved cat's well-being and subjecting him to further suffering. In the end, we had no choice but to let him go... He was truly the most extraordinary cat I have ever had the privilege of knowing. To add to our anguish, we were denied the opportunity to bring him back home one last time, as the cost of cremation amounted to a staggering $600. Half of that amount was attributed to the vet's services, while the other half went to a separate cremation business. Once again, they demanded upfront payment, an expense that we simply couldn't bear. So what we got was his paw prints on a clay slab.. and a pinch of his fur. Again this is out of frustration everyone's experience will be different.

Denise is the rudest, most condescending “care coordinator”! She makes drama out of your simple situation, then says she “can’t handle it and someone else will call you back.” You shouldn’t be in patient care if you are rude and try to make your clients look bad and don’t support them. This place has gone downhill so quickly. They are not about patient care anymore, even my primary veterinarians say they are having a ton of issues at WSU.

After seeing these reviews, i am absolutely horrified to ever have to bring a pet here, not only because of the fact that your beloved furkid will most likey be leaving in a cardboard box, the insane costs they will charge you and the hidden fees they will try to give you if youre unlucky enough not to notice, and the completely unprofessional and unbelievable lack of compassion, knowledge, and care you and your pet will receive. My sisters cat has what we thought was an eye infection/pink eye, but in only 2½ it progressed into him being totally blind in that eye, as well as a hole that formed within the night and already has what looks like necrosis setting in and will 100% need his eye removed, we were told by all the other vets in lewiston that it was an emergency and to go to WSU, but with the intense fear that her kitty will be given back deceased (with likely no notice until pick-up time) we are left feeling like there is nowhere for us to safely bring him to for care. I am beyond baffled they are even open and actively taking in pets and horrified by the fact that they are teaching future veterinarians absolutely barbaric and money hungry skills and nothing about actually caring for your pet.