VCA Rose Hill Animal Hospital

I want to leave a good review - I'm glad they help animals and they do have some options that make it easier to take good care of our little (and not so little friends) - but after a combination of experiences, I think it's important to leave an honest review where folks might think twice instead of leaving those things out. The first thing to know is they are not open on Mondays (or the more usual Sundays), which is totally understandable but might not work for everyone. The next thing is that it feels like there is a disconnect between the front of clinic staff and the rest of the operation. I called for cost information about the main objective for the appointment and did not get the right answer. I have a monthly-fee care plan (senior kitty) with special considerations. I needed to be absolutely certain before I walked in of cost expectations. After giving the reasons for my call, an answer was determined during a brief hold, then given an unmistakable answer that the thing we were doing was definitely covered by the plan. Also asked about a prescription we'd been told she would need before coming in and the person on the phone said there was no record of it. I felt confident in the first answer and figured out a workaround for the second answer and we went in. When the care plan invoice was brought in, it had a charge for the thing I'd been told was covered. Quite a big one: 300%+ increase. I explained about the call, they left to confer then came back with an offer to split it in two payments. Half, whole - it wasn't zero. But it had to be done, because she has special meds that require it for refills, so even with the shock of it, I had to make it work. I'm very fortunate in that I could contact a friend to help make it work, but what would we have done if not? It was stressful. It was obviously a huge bummer and the tech tried to coach me on keeping a positive outlook They meant well, but wow, no. The exam itself had some conflicting conclusions from the last time we'd been in, but in a positive direction, which should have made me feel good, but instead made me question which exam was inaccurate, which is not a good spot to be in, especially with an older pet. It was such good news, though, I'm really tilted in that direction, and we'll just see how it goes in future appointments. When I went up to pay, the total is even more than the invoice said. The meds no one found reference to had been in a bag at the front since the appointment I'd originally rescheduled from weeks ago, kindly being told not to worry about at the time by the call-taker. The plan-covered flea meds we'd talked about in the exam were not. Very confusing. Again, I had the privilege to just take care of it since the attentive exam and additional circumstances had gone past the estimated 30min from the phone call - just enough to regret the small turnaround between appointments I'd planned, dangit, but lesson learned for next time. All up, I'm 50/50 on this practice. I have to really think about whether or not to continue with them. I think they need more coordination between areas of the practice.

They know my dog's name better than they know mine (I'm "Cookies owner" more than anything), and always show her the best care. My pup has a lot of trauma and anxiety outside the home - except when we come here to see the vet, where she gets excited to see her vet team. They've also gone above and beyond when pharmacies put my dog's meds as low priority just because it's a dog, and when there been scheduling issues on either end. Regardless of where I move in the greater Seattle area, I always bring my pup back to this clinic

If I could give more than 5 stars I would. I've taken my dog to VCA Rose Hill for the last four years and have been extremely happy with their care. Karen at the front desk is so wonderful - my dog used to be fearful/reactive when going to the office, but Karen was open to 'well office visits' (stopping by the office from time to time to get treats and stand on the scale) and my dog has made a complete 180. I had to take her in today and my dog started yelping with excitement when we pulled into the parking lot. Thank you for helping turn stressful situations into happy ones!!!

I probably drive by 50 vet offices on my way to this one because it’s the most amazing vet I’ve ever visited. Their staff is awesome, always friendly and attentive. They really do care about us and our pets. I’m so grateful for these wonderful people and everything they’ve done for us.

Rude and condescending front desk staff. I called to get information on bringing in my cat's stool sample for testing as I am adding a puppy to my household and the vet recommended testing occur prior to bringing the puppy home to ensure there are no parasites that could be passed on. I also wanted to know when I need to bring the puppy in for his requisite vaccines. I was told by the person who answered, that they would task the vet these questions and call me back. However, no one called me back. When I did bring the stool sample in, I further inquired about whether or not I would be notified if the sample wasn't fresh enough for testing. The front desk receptionist was quite rude and condescending in her one and way of speaking with me. She couldn't give an answer to this and just hurried me to pay. I will not be a returning customer.