Banfield Pet Hospital

Great place, IF you can actually get in. Service and everything great when you can actually get pet in. I've had issues with lack of appointment availability. Then canceling appointments due to staff no shows or illness. Just had a did that had to have surgery and it was a very nice experience.

If I could give them a Zero I would. They are so horrible!! Whats strange is that in the past they were good, nice, caring, helpful. Now, the front desk talks for the nurse, doesn't let the nurse talk with the dog parent. Or, the nurse tells them to do that? I dk, but I really wanted to talk with the nurse, because my pet got surgery there and they were complaining a lot after surgery. I called and the front desk lady said, "the nurse wont talk with you" "she wont call you back". I was like, can you still please leave her the message, she instead of saying sure, i will leave her the message. She said the nurse wont call me at all. Now my dogs ran out of pain medication, and they are still complaining but even more! These people are horrible, Bandfield or Petsmart should investigate them for neglect.

Five stars only for Dr. Galvin- who is probably the sweetest most caring vet I have seen in many years. When my 17 year old emotional support cat was diagnosed with lung cancer, she got down on her knees in front of me and provided nothing but kindness and comfort in the process. She was there to answer any follow up questions when I called and never once made me feel silly for what I had to ask- she was reassuring and informative and didn’t push any services on us. I’m fact, she agreed services such as chemo were not the best path for a cat of her age at the stage she was at. Many months later a new kitten wandered into our lives in a kind of rough state and we took him to the Banefield in Tukwila only to have a very negative experience where issues we discussed were not checked and we had to take the kitten back in twice when the issues progressed- seemingly annoyed that we had questions/concerns. The second time we took her to Dr Galvin… who surely enough took the time to listen to our concerns and address them and be there for a follow up call. Veterinarians are one of those fields where you can only hope that your vet is passionate and genuinely care about what they are doing and Dr. Galvin is just that!

My cat was transferred from ER for hospitalization care. I called banfield the day before to confirm the drop off. And when I brought my cat over, they did not know why he was there, despite him already having an IV needle still in from the ER. Documents for treatments were given to them at the same time, meds were supposed to be taken at 8am and 10am. Turned out when I called them back to check up at 10:21am, according to what they told me, they did not receive any records and the only med that was given was at around 10:30am. With this minimum amount of care and their miscommunication between front desk and back staff, I decided to pick him up at noon. They ended up charging me the same amount of money for the bill or else they wouldn’t release my cat. Spend your money somewhere else.

Not really happy with the care provided, I dropped my dog off at 9am and could not get in contact with them no matter how many times I called, it is unsettling to not be able to get in contact with the facility that has your dog, after hours of this I eventually just had to physically go back to bainfeild just to get an update, in which they had none… Once I finally got a call 6 hours after drop off they were extremely scattered and gave me little information on what was her issue just that there are some general topicals that could work. Overall I feel this care was lacking in precision, compassion and overall quality. Will not be back here