Banfield Pet Hospital

Booked an appointment online for a 4-5m.o. feral kitten to get a check up after we trapped her because we found out that the kitten was pregnant. Went to Banfield the next day as scheduled at the appointment time and they were closed! The kitten had given birth overnight and we didnt notice until on the way to Banfield for the morning appointment smh. Only reason we were going to Banfield was for the free exam, so I called my regular vet and they took care of the kittens

I have been with Banfield for almost 8 years and never have a complaint. They truly are amazing. And Dr. Tran, AHHHHMAZING! But today I had to post about the most rudest customer that was here, he was going on and on about how his baby was being treated without his consent (which is a lie, they tell you way in advance what gets done and what is on your plan) and about how he was in a rush to go (they are also a little busy) and Katie was the most professional person with everything she kept telling him. She really rocked being absolutely professional and sweet to this man. Go ahead Katie!

Going to be looking for a new vet soon…. So if you like spending money then come here. I called for an appt. Because my dog had diarrhea and they wanted to charge me $360 for tests( I am already on their monthly plan too). It sometimes feel like a waste to be on plan when I’m going to be charged so much for a lot of things that are not included. I will say Melissa was very helpful when I came back to pick up my dog but there was another girl with glasses who I did not get her name who was rude. I tried to ask them a simply question and she kept trying to talk over me and not acknowledge that I was trying to ask something while the system was supposedly slow. I’ve just come out of Banfield always in a bad mood honestly more times than not. They always put you on hold when you call so be prepared to wait. I wonder if it’s just this location specifically but they only got 3 star reviews for a reason.

This Banfield Pet Hospital has to be hands down the worst location I’ve ever dealt with. Their payment system was down the day I took my dog in, which I understand can happen, but they wanted to write my credit card information on a sticky note which I was not comfortable with, so I offered to come in the next day to pay my invoice or pay online. They told me that if I didn’t give them my card information via them writing it down on their sticky notes or over their unsecured phone line, they’d send it to collections. Obviously this was an empty threat because they aren’t able to do that and I just paid through the Banfield payment center, but they were very rude and unprofessional. I asked to speak to a manager to settle this dispute and they told me that they did not have a manager. This will be the last time I ever go to this location and I don’t recommend anyone to ever go here. I tried multiple times to resolve this issue with them and they just kept threatening to send my account to collections. If they are this rude over something small like this I can’t imagine how they treat the animals when no one is looking.

Drive to another location. These employees will close and not contact you when you have an appointment. I’ve left messages etc and have not heard 1 thing from them. I drive and will continue to drive to other location out of my way.