Animal Care Center of Strasburg

I take both of my German Shepherds here (1.5 year old female and 10 month old male). They both love the staff and actually want to go inside to see them. When my male needed emergency surgery they took care of him immediately, let me visit with him every day until he could go home, and went out of their way to work around my schedule instead of theirs. The staff here goes the extra mile to make sure that not only the dogs are taken care of but also to answer any of my questions and concerns. I recommend this facility to all of my friends and family.

Yes, the prices or reasonable however, they are not very professional. When taking my pet to have a procedure done, the vet didn't even come to meet us beforehand. We had to ask to meet the vet that would being preforming the procedure. They never called us to check on our pet during the recovery period. When we took our pet to have the staples removed the vet never came out. The front desk girl came around at the desk and pulled out the staples, dropping them on the floor, and being a little rough. She also tried scolding us because we didn't have the head cone with us, when we were never told to bring it. The paperwork we were given only said to leave the cone on for 3 days and this was 14 days later AND we were with our pet to ensure nothing would happen. In my opinion they need to replace this front desk employee with someone who is a little more friendly and at least seems to care about the animals. The vet, or an actual tech, needs to be the one to check the pet to ensure everything is healing properly. Everything just seemed very unprofessional.

During the 4 years I lived on Brandi Court (2008-2012), I took my male cat to the Animal Care Center of Strasburg for all of his appointments. The prices for vaccinations (including Rabies) were comparable to those of other vets and the staff did a great job keeping me informed of vaccinations that were coming due. The vet was patient and gentle in handling my cat, and took time to listen to my questions and provide easy-to-understand answers. I wish the lobby area had more seating (there was only a bench when I went there), but I never had to wait more than 10 minutes for an appointment. The Animal Care Center is in a strip mall, so parking right in front of the main door isn't always available, but there's plenty of parking in the area.

I wanted to go the second I arrived. The place is unsettling. The lack of courtesy to the myself and my pet was astonishing. I never met a vet(but heard him hacking up a lung) as apparently no one is allowed beyond the waiting room, where one may sit and gaze at a dirty fish tank with some guppies, a few of which were floating. The facility is unkempt and The place smells like dog crap and smoke? I love my animals and would be reluctant to bring a stray goat here for care. Will never bring a pet here again.

Our male cat Oscar had been a biter. Follwing numerous emergcy room visits Dr. Rick agreed to remove his canine teeth in Oct. 2013. Visited ACCS office prior to a move to Arizona, Dr. Rick told me to "tell my husband" to have Oscar's canines checked upon arrival in AZ!! My response, "you removed those teeth", no response from the doc. Fast forward (Nov. 2017)......Ocsar went our now local vet for a grooming.......the vet checked his teeth, the lower canines had been broke off and were rotting in the gums. Thus, Oscar may have been uncomfortable for some amount of time. Sloppy job by ACCS vet office, not to mention a charge of $600+ by Dr. Rick's office and an added charge of $498 to have the problem corrected. Why would someone who should have more concern for animals created such discomfort for our pet????