VCA Boulevard Animal Hospital

Service is awful. Back in 2020, I arrived with my 4 year old daughter and our cat only to be told only one of us could come in. There was no previous notification of the policy change. They offered to conduct the exam in the car which didn't seem safe or effective. Life happens, fast forward to today. I walk in with my daughter & our cat. No one greeted us. Two female employees carried on a conversation while I stood at the counter waiting. Then one walked off and the other sat down and started working on a computer. I thought she'd wrap up then help. No. A man walked in was promptly greeted & assisted with checking out by the woman on the computer. She was at the counter and again never acknowledged me. After she finished with him another couple walked in & she greeted them. At this point I asked if someone else assisted on the cat side or what? Then she asked if I had been checked in. Of course not, why would I just be standing here? It turns out I scheduled my appointment at the wrong location, I take responsibility for the error. When I showed her my email she rudely said that I was at the wrong location. No offer to reschedule. No sorry for blowing us off. I don't want to venture a guess as to why my child & I were treated so poorly but I won't return to any VCA. Also, I spoke at length with someome in the location I made the appointment at telling them we'd definitely been seen there & the website showed the info in one place but in another said new patient. It seems that the system would link records to avoid confusion.

Awesome experience with each pet. Great customer service and vet care.

Absolutely wonderful place to get the care your pets need. The entire staff has been wonderful to my pets and family. I've visited for everything from routine care, to injured and emergency situations

Update: Nikki called me after I wrote this review to take the time to hear from me what happened. She was very kind and honest with me about costs and what they do at this hospital. She clarified things to me that were miscommunicated during my visit which helped me view this place in a better light. She helped me cancel my care program, so I do not have to go there for a year. Based on my interactions with Nikki, I may give this place another chance after more research. Original Post: Took my dog here. Unfortunately I signed up for the care program because I was given quotes for spaying and shots that were outrageous and believed them to be honest. Online it says spaying costs anywhere from $50 to $500. I was told it would cost $800+ for my 20 lb dog. Really?!?! They wouldn't even see my dog before making me decide if I wanted to do the care program. So I was pressured to do something that locks me in for a year before even seeing if I like the vet... not cool. While some staff seemed nice, others did not. Hopefully I'll get my money's worth, but I doubt it. Unfortunately I'll be paying them about $1475 this year for care that I could have gotten for max $700.

Price can be high but they are worth it. They take very good care of my dogs and have an app that offers a chat feature for emergencies on weekends and holidays.