Banfield Pet Hospital

We are pretty happy with this Banfield location. The staff is friendly and knowledgeable. The only drawback is they fewer appointment slots that allow you to stay with your pet. Before COVID that wasn’t a problem, but now they prefer you to just leave your pet. Other than that, I’m happy with the service they provide.

I honestly liked this Banfield location but when it came time for my dog’s dental surgery and comprehensive exam that I knew about and planned for 6 months ago, never again. 1. They moved the appointment up a month early to April. 2. They overcharged me for early renewal for the Optimum Wellness Plan that I was supposed to pay for in the original month scheduled, May. Originally they told me it was going to be $500 at his previous appointment and then his next appointment came and they said it could be $1,000 because prices change. Not sure how prices change for procedures but ok. That’s something I have to figure out. It turns out that his dental surgery went well and better than expected and I spoke to the doctor and they said I’d pay less than I expected. Woohoo. They call me again and tell me that I’d be charged for an early renewal— when they moved me up a month early — add that on to the $1,000 again after you told me I’d pay less? I took a moment of silence on the phone and even apologized because I was becoming stressed of all these added on charges now. The lady spoke to someone else in charge to mention the early charge and they told me “I don’t know why they did that.” Then she proceeded to tell me that they’d take off the $97.63 for the plan. Then I go there to pick up my boy 6 hours later and a different girl charges me $913.90 and until after I get back to work they wanna call me and tell me that they overcharged me ??? She admitted it was her fault and apologized for overcharging me. $913 is a big difference from $816 and the only reason I was sane in that moment is because I was willing to spend more than a thousand on my dog. They were closing by that time and I was already back at work. I tried to email and call, to where there was no answer on their end. I tried to dispute it with my credit card company and Banfield just now fought it and is saying that it’s correct ??? I disputed it a week after April 12 and they just now fought it after they charged my card. They even used my signature on a form that I signed April 12th, before his surgery when they take all the payment info. I swear it’s all money and talk. Besides that BS of taking off charges, everyone is nice and sweet there but man, they don’t pay attention or communicate when they charge cards.

Banfield has moved to a mostly drop off style appointment. They expect you to leave your pet there for 4-6 hours on the day of their appointment. If you want an in-person appointment you need to wait months. We will be leaving for a vet that actually allows the owner to be there with their animal.

I have been very happy with Banfield and their staff. We have been taking our dog there for almost 3 years now and they have taken very good care of him. We just recently got a puppy and have started her care there as well. I love the Wellness plan options. It makes it affordable to be able to get the care needed for our pets. I 100% recommended Banfield.

Always have a pleasant experience when Zuri goes for her Wellness appointments. My only concern is, when she’s picked up, she’s EXTREMELY thirsty, more than she ever drinks & when asked if she’s given water while she’s there, sometimes, 4-5hrs., we are always told that they give her water during her stay which we find hard to believe because Zuri will drink water Nonstop until her bowl is empty after she’s picked up or she will drink from a water bottle in the car like she hasn’t had any water all day long and it’s Extremely Concerning to us. 3stars for this on~going concern 😞