Banfield Pet Hospital

If i could provide 0 stars i would. By far worst banfield location i've been to. My dog had a dental cleaning with them scheduled in the morning and i never receive a call once she had woken up, i had to just show up and my dog had apparently been ready for over an hour. My most recent unpleasant experience is different vet techs calling me over 3 different times trying to cancel my appointment because of an issue on their end. If an appointment shows available on the app, i expect to show up. Not to be interrogated by 3 different people 3 different times trying to defend my reasoning for keeping my appointment.

This location is terrible!! Unfortunately, my dog developed cancer and I had to schedule an appointment to euthanize my dog. I made the appointment for 5 days later so I could prepare my family and make arrangements. They called the day before my appointment to cancel my appointment! They offered me an appointment for 9 days later! You can imagine the emotional stress this has put on my family, not to mention the continued discomfort of my dog. I will never use this joke of a pet hospital again.

Front desk team was great, very professional. But in all of the animal clinics & hospitals I’ve been to this one is a little off. After being there for an hour and having the nurse try and negotiate my bill without the vet even seeing my dog to know what he needed I decided to leave and take him elsewhere. Such a weird experience. Update: Also want to add that in our time there 1 person on the staff took the time to genuinely greet my pet but no one took the time to engage enough to make him comfortable. He has loved his vets in the past but had his big German shepherd ears tuned in during this entire visit and seemed very unsettled, even hid under the table which is not like him at all. Plus 1 star for the follow up call. The next day someone called to check on him which is very thoughtful.

This practice charges WELL over the going rate for pet care and when you try to cancel their wellness plans, they give you the run around and charge you not only for the total cost of service (which is fair), but you also get charged for the plan (which is close to $150). When I tried to contact the company, they again were supremely unhelpful and the assistant quoted different totals without context or explanation and then told me that I would need to contact the practice manager for help "disputing charges," despite the only charge I am disputing having nothing to do with the location but the company.

I absolutely love this hospital! The staff is so amazing and sweet. My pups are both generally anxious but Dr.Adams is truly a great doctor who is super communicative and knowledgeable! Dr.Hwang is very sweet and super thorough! Recently I brought in my youngest to start a plan , they got my records from my previous hospital. They Continued her vaccines she was due for, did a dental , and sent her home super happy and well loved. Both my babies love the staff. If I could give a million stars , I would!