VCA Park Cities Animal Hospital

My loving and playful cat had been having some uninary issues over the last few months. You could tell he was not comfortable, and when the pain would return, he would retreat. I took him to this wonderful clinic and after one visit, they were able to diagnose via xray, give him medicine, and prescribe food. Evidently uninary issues are common amoung male cats. All my interactions were great, from the front desk, to Dr. Heard, to the technician Ashley, and to the assistant Chris. Everyone was so patient and loving to my little guy (cats are not fans of crates and car travel). Now he is back to his normal, happy, playful, loving, self, and has actually lost a few lbs! Very graterful for this animal clinic!

I want to start this review by saying, if I could give this vet's office a million stars, I would. I have two cats and I also work for a rescue so I really needed a place that would take care of them properly. I had visited a vet's office before this one (because it was a partner on my pet insurance's website) and I was extremely disappointed by the care there. I thought that this would be how service was all around but I took a chance and made an appointment at VCA Park Cities when my cat needed another follow up visit. Let me tell you that the care, compassion, and quality that I have recieved with VCA Park Cities is UNPARALLELED by even my own "human" doctor's office. Every single member of the staff here, cares about all the animals that come through its doors and for that, I have the utmost gratitude and respect for them. If you are looking for an amazing vet for your precious ones, I highly recommend this location. Bonus: They don't give a preference to dogs only and are well versed in cats too. This is hard to find at times, but I never felt that here, with our Park Cities family.

My dog Nugget was a patient with Dr. E at VCA University for over 10 years before they merged with VCA Park Cities. When I unfortunately had to put Nugget down to do a cancer that had spread back in February (right before Snowmageddon), the compassion from VCA Park Cities was incredible. Our favorite vet tech, Mike, transitioned from VCA University to VCA Park Cities, and let me tell you, he loved Nugget as much as the rest of us did. He encouraged me to take Nugget to a local emergency clinic to get her an ultrasound, as the X-rays they took did not provide a clear understanding of what was going on. Unfortunately, we had to make the decision to let Nugget go after VCA Park Cities closed that day, and Mike was off the next day. When he finally got back in, he called me, and we both cried a little and laughed over some stories I shared with him about Nugget. I didn't think I'd ever be ready to get another dog, but I surprised myself by coming home from work one day and thinking, 'It sure is lonely coming home to no dog.' I started looking online, came across Dallas Pets Alive, and found Eleanora. Absolutely fell in love with her photos. Within three weeks, she was mine! I took her to VCA Park Cities for an initial check per the adoption agreement, and everyone just loves her! I was so excited for Mike to meet her. (Honestly, he was probably shocked I went from a small 8 pound Chihuahua/terrier mix to a 55 pound pit bull mix!) Mike loved meeting Nora, and both Mike and Dr. Herring are my go-to for Miss Nora!

My family has spent thousands of dollars at this animal clinic over the years. We were shocked at the treatment we received the other day. We had requested a staff member to come out to the car and assist us in taking the cat into the clinic. Several minutes later an employee came to the car in the parking lot and presented us with a quote for our diabetic cat's treatment. Some routine labs and sedation were going to cost $763. How can this be when they haven't even taken the cat out of the car? We asked if we could make a couple of payments on it (which we had done in the past). The employee said I'll check and we never heard from them again. I suppose this was their way of telling us they didn't care about the cat and or need or us as customers. Apparently this company is more concerned about the bottom line than helping animals in distress.

My family has been coming to Park Cities Animal Hospital for several years. We love them, and they are excellent with our cats and dogs. You guys are the best especially regarding the following: 1. Always friendly and helpful on the phone and in clinic. 2. Genuinely concerned about our pets & their well being. 3. Consistent will follow-up calls on treatment. 4. All staff are knowledgeable & well-informed. 5. Always work patients in when necessary.