Premier Vet Care Animal Clinic

5 stars! As a new pet owner, I was blown away by the exceptional service at Premier Vet Clinic. From the moment I walked in, I felt welcomed and cared for. The staff took the time to ask about my cat's name, which showed they genuinely cared about my pet's well-being unlike the other places in the area. The appointment was scheduled promptly and the doctor took the time to explain everything in a way that was easy to understand. The pricing is very reasonable, and I'm confident I've found my go-to vet for all my pet's needs. If you're searching for a reliable and compassionate vet, look no further than Premier Vet Clinic!

We recently had to put our dog down. We moved out to Heath a couple of years ago, and making the drive to Rowlett was a little daunting. With that being said, the service we received when putting our dog down at Premier Vet was 10/10. First off, after calling 4-5 different places, no one would take us in last minute on a Saturday. Premier Vet knew our urgency as I was clearly upset and made it a point to get us in immediately, even though they had ZERO openings. The staff was the most caring staff ever. When we got there, they had a spot set up for my dog with blankets, etc. The doctor did an amazing job dealing with not only my pet but me as well. I have taken my other two dogs here for a couple of years but recently stopped due to the drive. That will no longer be the case. Premier Vet will be the only place I will ever take my dogs from here on out. They are amazing, and I honestly can't say enough about them. I've been to a handful of vets, and you will not beat the staff, the doctors, or the care at Premier Vet. I HIGHLY recommend them. They also sent a letter in the mail giving their condolences after we put our pup down. Good job, Premier Vet! Way to set the highest standard you can. Well done!

Premier staff is awesome they answer all questions and even give comfort to the parents

Madison was incredibly rude over the phone and hung up on me when I was trying to refill my dog's heart murmur medication. She insisted I was giving her the wrong name, even though the bottle clearly says 'Heart Medication.' She basically called me a liar. After 3 years of bringing my dog here, you've just lost a customer because of Madison’s attitude and my fur baby not getting his medicine. Here’s proof of the bottle. I’m thankful that when I called back, someone else answered and was able to refill my dog’s medication. However, I've never been treated like this before, especially when all I want is to keep my dog healthy and alive. I’m incredibly disappointed and, unfortunately, I’ll be looking for another vet. I hope I can get in contact with corporate or someone above Madison. Because this behavior is unacceptable and unprofessional.

Always happy with the care my dogs receive and professionalism of the staff. Dr Troy is just awesome :) listens to your concerns and works with you. Everyone is helpful and polite.