Central Texas Veterinary Speciality and Emergency Hospital- Round Rock

During a very difficult time, the emergency vet office provided exceptional care and support. The situation of having to put my cat down was made as comfortable and seamless as possible. Their kindness and generosity cannot be expressed enough. Dr. Shanzee was incredibly empathetic and thoughtful throughout the entire process. She explained everything to us with amazing patience and compassion. Her gentle approach and understanding made a heartbreaking experience a bit more bearable. We are deeply grateful for the care and support we received from everybody on staff!

I’m very grateful to all the doctors and staff here who helped my guy recover. He was not an easy case and everyone was always willing to find out what he needed. While visiting my sick guy I would sit in the back and got to witness first hand how they took such good care of all the animals that came through their doors.

I had to take my dog to Central Texas 2x in the past month and unfortunately the final time, I had to make the heartbreaking decision to let him cross the rainbow bridge. Both times they were very accommodating and compassionate. When he crossed, they waited until I had everyone there who wanted to be. The vet with the floral memorial cat tattoos (sorry, I didn't catch your name) was so sweet and understanding. Although we met under very unfortunate circumstances, I am so glad that I chose to bring him here because it went as well as I could have imagined. Thank you for taking care of Cash and I during the end of our journey together.

We brought our precious little fur baby in because she was very sick. The front desk staff, vet techs and veterinarians were so kind and compassionate to us. We would go back and visit her and everyone was so wonderful. Unfortunately she passed away and we are absolutely heartbroken. We are trying our best to move through the grieving process however we have to keep opening the wound. We are owed a considerable refund and we have not received it. We can only talk to front desk people. The office manager is never available. They are making us feel guilty for calling but we just want our money returned. We’ve been told it will be 5 days, then a week, then 2 weeks. Yesterday we were told up to 4 weeks and corporate is in Florida. We just want close this chapter and be able to move forward.

My dog had a surgery with Dr Bevan on 10/16. I am pleased with my experience with the medical team, Dr Bevan and Amy but I am very dissatisfied with the treatment I got from the front desk person, named Kimberly Brown. I spoke with her twice before surgery and at the check out. She is rude, condescending, and showed a complete lack of compassion. Not only did she not explain the charges and processes, she made me feel stupid and bad each time I interacted with her. She was curt, cold, and uncaring. When I complained, she blamed me for her behaviors. It is an outrage that CTVSEH hires a staff so unqualified. Your logo states “Powerful medicine. Exceptional care.” Kimberly Brown certainly failed at delivering exceptional care, which makes me wonder whether I should trust your hospital with my pets’ care. I am a well to do pet parent who can pay any prices for my fur babies. I just wonder how this hospital would treat poor pet parents who are distressed about sick babies. Avoid at all costs.