VCA Hometown Animal Hospital

I am extremely disappointed with the service at VCA Hometown Animal Hospital. Recently, my 12-year-old dog had an issue with his foot that had been going on for a couple of days. When I called early in the morning, they had an available appointment the same day at 2:00 pm. However, instead of seeing my dog as scheduled, they insisted I take him to their emergency clinic, which felt unnecessary and like an attempt to have me spend more money. We even signed up for their monthly plan, but we will be canceling all plans and going somewhere else that more of a responsible bedside manner. I explained the situation and emphasized his age, but I didn't feel like I was listened to or that my dog's care was prioritized. This is not the first time we've had a less-than-satisfactory experience, but we decided to give them one last chance. Unfortunately, this experience has confirmed that we will no longer be taking our pets to VCA Hometown. We trust our pets deserve better care and attentiveness.

When my aging dog—who has received years of care from VCA—needed what could have been her final appointment, I was refused even the possibility of getting her in for a same-day visit. This was deeply disappointing, especially given the circumstances. I understand there are staffing shortages and that veterinarians are stretched thin, but the way this was handled made me feel like they didn’t care. Instead of offering any form of compassion or attempting to find a solution, I was simply diverted to an affiliated urgent care that would have been significantly more expensive, and this was during regular business hours. While I recognize that sometimes referring clients to urgent care is necessary, the way this message is delivered matters. I felt dismissed and unimportant as a long-time customer. What truly solidified my decision to end my relationship with VCA was when I showed up at the clinic, hoping to plead for a last-minute squeeze-in while I was already driving there. Upon arrival, I was greeted with, “I can’t believe you showed up after our conversation earlier,” as if my effort to seek care for my dog was inappropriate or unwarranted. This interaction left me feeling more disrespected than I’ve ever been at a vet. It’s been a challenging few days—my family just welcomed a baby on Friday, I was involved in a hit-and-run accident on Saturday, and by late Sunday, my dog’s health took a turn. I called first thing Monday morning, hoping for help, only to be told that they wouldn’t even try to schedule her or keep me informed if a cancellation opened up. After this experience, I will never patronize another VCA establishment. While I’m grateful to those staff members who have provided care over the years, this experience has left me with no confidence in VCA’s commitment to its customers. Edit: Dr. Miner did reach out to me directly to discuss the event and was very compassionate and understanding, I do appreciate that she took the time to reach out to me personally.

As a first time pet owner and first time dog owner, I am very grateful for VCA and their staff. Their kindness and patience is beyond what I expected, considering I’m 36 years old, getting a pet for the first time. My first few months with my dog have been up and down but they are so helpful with making sure our Simba gets the best care. Thank you all!

Dr. Ramirez and all the staff members at VCA Hometown Animal Hospital are wonderful! This has been my vet since 2013, and they have taken such excellent care of my pets. Dr. Ramirez always takes the time to listen and to answer my questions. When my 18-year-old cat recently passed away, he and the other staff members were so kind and compassionate. I highly recommend them!

Putting a beloved member of your family down is never easy. I accompanied my mother in law for the appointment to put her dog down. It was nice not having to be in a surgical/treatment room for this appointment. When we went in they had a plate of all kinds of goodies for him and went above and beyond to make a horrible decision to have to make as good as it possibly could be. Everyone was very professional and compassionate. I was very impressed. I’ve taken our dog here for a Saturday emergency appointment several years ago and was impressed at that visit, too.