Banfield Pet Hospital

Dr. McFee is awesome! She and her team made me and my dog Bailey feel really comfortable. She explained everything I needed to know about my pet’s care. I left feeling reassured. Thank you!

My short-haired cat and dog were first-time patients as we received a new patient coupon that deducted the cost of the initial exam. Although, I saved $100 per pet, the front desk girl insisted that I would need to drop my dog off, leave and return to pick up. She lied and said that my appointment was scheduled for a later time, however, I secured an appointment on the website and personally registered my information before going into the building. I wasn't confrontational because she assured me that I would receive services as a walk in even though i made an appointment. I was happy when the other front desk girl stepped up and directed me and my pet to exam room #1.

I'm in absolute shock the total disregard for my fur baby. We took our old English bulldog in for surgery, she was getting nurtured. After the surgery she herniated & ran a high fever of 104°. Instead of going back into surgery and fixing the fail stitches the vet opted to push her hernia back in & wrap her tightly hoping that would fix the issue. We had a follow-up apt soon after with the vet or so I thought. Upon arriving at the scheduled apt we were told the vet was in surgery and was unable to see our baby. We were giving a list of ER vets we could see. I was in shock! Totally floored by the lack of compassion & total disregard of our time but more importantly our pets well being. I would give this place zero stars if I could & I would never recommend anyone to bring their love ones here for care. My baby still needs help & I'm currently reaching out to a friend who's a vet at an ER in Pearland.

I have both of my puppies on the wellness plans here and have had 4 visits between the 2 of them all of which went so smoothly. When I had originally scheduled their first wellness appointments as per initial plan sign up requirements, I scheduled my German shepherd first and my husky second. My husband and I ended up deciding we should have our husky puppy seen first and our German shepherd puppy seen on the next day I had scheduled on the day of the first scheduled appointment. I called and they were easily able to switch the animals and no appointments got messed up in the process and got incredible treatment towards both my pup and I. At our German shepherd’s appointment they saw that our husky had a different vet than our shepherd so they made sure to put them both with the same vet which was awesome. Every appointment has been on time and the only “issue” I’ve ever had is the vet being glove deep in a dog having surgery but I was given the option to wait if I wanted but I didn’t feel the need to because their vet techs are just as knowledgeable and skilled as the vets so I felt confident only speaking with the vet tech. Super nice and courteous staff who called after using the chat service the night before to check on my puppy and see if he needed to be seen immediately and how he was doing after reviewing the issues brought up to the vet I chatted with.

So the pet insurance they offer is a complete rip off. You are better saving the monthly payment to get your pet services because it hardly actually pays for what you need. During the visit they are all sales based. Upsell upsell upsell. Its ridiculous. They try to use a guilt/fear based tactic to get you to spend more and more money. I regret using them, I regret spending my money on the useless insurance and way overpriced services they offer. Its a scam. They are greedy. Do they care about your pet? Possibly but its hard to tell with all the money hungry pitches disguised as care.