Vetco Total Care

Online appointment booking was a breeze. Great hours, quick service. Vet was knowledgeable and thorough. I really like how they show you an estimate of the billing. Walked me through each line item and confirmed which options I wanted to go with. I love the transparency.

We brought our 13 year old German Shepard in for an exam to see Dr. Cleary and her staff for a growth on her foot that has grown in the past 2 week. We talked about doing the surgery to have it removed. The staff was very kind and explain the process to us. We dropped her off in the morning to have the growth removed. When the surgery was over and our pet was in recovery Dr. Cleary gave us a call to let us know how it went. When we picked up our pet the staff went over the information with us we would need for home after care. The staff called us the next day to see how our pet was doing. We couldn't ask for better care from the staff at Vetco. They have earned our business.

Been a couple times for my pup. Haven’t really had anything other than neutral experiences before this. I don’t love that the entire assessment of your pet is often out of the room, and not actually with the vet. Today’s tech was not at all paying attention to my dog’s care. It was obvious she didn’t read his chart, she came with an estimate for an entirely different procedure, and all my dog needed was an allergy injection. I was told follow up injections would only be the injection cost, but there were extra costs. I also just requested the injection for 50lb weight since my dog doesn’t sit still on the scale, and came out at 50.5. She said he needed the dose for 60 pounds. I originally mentioned in the previous visit notes I’d like to have an allergy panel for my dog, but they just rushed to assume it was sudden onset of environmental allergies. Now I’m not even sure he should be getting this injection. Will likely be looking elsewhere for care. This is good for routine vaccinations, but not personal care.

I have a Vetco 5 minutes from me but they didn't have a Vet on duty so I had to travel 30minutes out to get my pet an exam. He ripped his nail on something & it looked infected. The River Oaks location took excellent care of him, educated me on his vaccines & over health. They told me of future conditions to be aware of. They were friendly, kind, & courteous, & most importantly affordable.

TLDR; IF YOU WANNA BE ROBBED, DISRESPECTED AND DEAL WITH PEOPLE WHO DO NOT CARE ABOUT ANIMALS, BRING YOUR PETS HERE. This vet “hospital” is awful. For starters they are NOT a hospital though they will charge you a hospital fee. I brought my dog here for a limp and had him checked out a few months ago, they told me it was nothing to worry about but I should do the testing. Obviously I love my dog so I did the testing and everything “came back fine” and I followed the instructions of just giving him Cosequin. Fast forward to today, my dogs limping has gotten worse so I book an appointment and an hour later they call me back saying they’re not going to see him and he needs to go to an emergency vet. I explained to them I was not going to take him to an emergency vet bc they lost themselves as a hospital and I will be bringing him to his 9:45 am appointment. The woman on the phone who did not identify herself told me I could pay to bring him in but that would be their answer. WHAT KIND OF VET HOSPITAL REFUSES THEIR PATIENTS!?? This place is absolute garbage and needs to be shut down.