Vetco Total Care Animal Hospital

Words cannot express how much I appreciate all of the staff at this clinic! From the front desk all the way to back of house, they always deliver a positive experience for me and my sweet boy. Clear and consistent communication, transparency regarding treatment cost, and staff that care about what they do makes the journey to Frisco worth it. The fact they offer Saturday appointments is a huge plus!

The Vetco hospital in Petco is really great. All of the staff really care about your animals. The veterinarians are great and give you lots of options and give you prices before you have to make a decision. My dog was very sick and they worked us in to their schedule.

I've been taking my two cats to this location for a couple of years now. Generally I would have rated 4.5 stars for transparent pricing, easy appointments, and generally good care. Today I am rating the full five stars because the vet tech Cienna noted my cat was very nervous and sat with him until he had calmed down a lot. Best vet visit we've had in a while

I visited this location last minute as I was asked to babysit a puppy and was unknown to me that he had fleas. I took them in along with my other dog on two separate days within the same week at this location for prevention and treatment, and a rabies shot. about 10 days after my 2 separate appointments for 2 dogs, which is today july 19 2024, I receive a phone call from the hospital manager who very clearly had his identites confused, and began accusing me of 1) having a daughter & 2) me or my alleged “daughter” going behind the counter of the front desk and taking a personal dog figurine of the front desk employee. He claimed to have seen security footage and that I had a child with me. He didn’t even know my name or use the correct name on the account during the phone call. Called completely out of the blue and claimed that the front desk employee, Alec, said I had stolen it. I had MULTIPLE interactions with Alec and another staff member named Emily, they both know me by name and face and have assisted me multiple times. Not once was I alone in the hospital nor did I ever notice a figurine. During my first visit, Alec himself brought me into the exam room where I remained until the Dr saw my dog. At the second appointment, I was escorted into the same exam room but was asked to go to my car and retrieve vaccination records, which at that time they took my dog from me and held him while I went to the car. Let me be clear. I don’t have a child, and I was there alone with a dog carrier for my first appointment and then a leash the second time. The absolute unprofessional behavior and accusations against a customer who spent about $300-400 at your establishment is absolutely disgusting. I was considering making this my permanent vet but I will never recommend it. Such a shame since Dr Jared was a great vet to my dogs. Before you go around calling patients, maybe get your facts, names, and stories, straight and train your employees to not bring valued possessions into the workplace. I will be contacting corporate as well. I wonder if I was the only one being accused or if there were others, the hospital manager didn’t even give me his name and once he realized he didn’t have any correct information, he backpedaled on his statements and hung up leaving me absolutely stunned at the type of interaction I just had. Insane!!! Do not go here!

I've been bringing my 2 pups to Vetco for a bit now. I have nothing but great experiences! Our vet Dr. Meintjes is incredible. Also Cienna and Alec are so kind. I highly recommend!