Southside Veterinary Clinic

This clinic is very close to my house so I decided to try it. I needed to board my dogs while I was out of town and get one of their vaccines as well while they were there. I called several weeks in advance and asked to board my Lab. The man put me down for a drop off on Wednesday the week I was leaving- all good so far. On Thursday I called to say I still wanted to board my Lab and apologized for not making it in time for Wednesday, but wanted to know if they had room for my small dog as well as I decided not to take her with me. After trying to find me in their system, I was asked if I had the right vet clinic (remember this line as its the place's motto). After a bit later still waiting, I was concerned and said yes I definitely called this clinic on this road, I spoke with a man and he put me down. "Oh, that explains it!" What? They had room so I headed over. When I got there, I was surprised to see that the entrance had steps but no ramp. I am a wheelchair user. I sent my partner inside to ask where the accessible entrance is located, and he came back pretty quickly. He said they laughed at him and one remarked with a scoff and eye roll, "well clearly you've never been here because we don't have an accessible entrance!" In case you are unaware, an accessible entrance is required for businesses open to the public and especially a public health business like a vet clinic. I didn't have time to call around for other boarding, and the man had quoted me $25 a day for the boarding of my Lab (which is amazing) so I reluctantly boarded my dogs. While signing the paperwork, I told them that my Lab also has been having an ear flare up and may need medication but I want to know costs first. The receptionist confirmed they would call before doing anything. I asked how much a bath is, and if it would be under $200 for the bath and vaccines etc. She told me it should but again they will call first with pricing. I decided to come home early and went to pick up my dogs with a friend to help. I was told just the Lab's bill was $550. I asked why they did the bath and extras if it was that expensive and why I wasn't called with the exam findings and pricing as I was assured I would be. The man at the desk went back to find out and then came back saying he didn't know, but he's the office manager so he can discount it. First, that's not the issue. I wanted to know what the vet said beforehand and what they were doing as I had been told. (He has his ear flare up pretty regularly so I have leftover recent meds at home and didn't need new ones if I had been able to confirm I had the one the vet recommended.) Second, he's the office manager but all the other staff treat him like he doesn't know what he's doing? (That's based off of 2 phone calls and the drop off conversation). He's also not listed on the website. Thirdly, I then asked if he had made sure to change the boarding since I was picking up 2 days earlier. Spoiler: he hadn't. I was so frustrated, I paid and left. When I got home, my Lab stinks. As in, smells like poop stink. Did he even get a bath like they said? Holding my smaller dog, her face is so dirty and she has some kind of crusty stuff all in her fur and chin hair especially. It won't come out and I end up having to cut some hair and give her a bath within hours of getting home. So on top of the illegally inaccessible entrance, neither of my dogs were well cared for. Also while I was waiting for my dogs, the "are you sure you have the right vet clinic" line that I got twice (including a call when my dogs were physically there boarding!!) was given to 2 other people who came in. Spoiler: they were at the right clinic and the system just "didn't show" at first. Incompetency at its finest. I never even got to speak or see the vet on the exam she did for my Lab. TDLR: DO NOT GO HERE! I'd post the video of me pulling myself up the steps and trying to get down them but it's too big for Google to upload. 🙃

I can't say enough good things about Southside vet. I have a big baby bully breed, Rapture, that is terrified of other big dogs due to him being attacked by two other big dogs about a year and a half ago. His fear turns into him thinking that he's going to be attacked the moment he sees another big dog. He thinks he has to protect himself and immediately goes into defensive mode and wants to fight. I called several Veterinarian offices to see if they would accommodate us and allow him to either be booked while there are no other big dogs in the waiting room, then allow us to go straight back to an exam room, come through a back door, or to be able to give him a mild sedative before his appointment. None of the other offices were willing to do that. They said none of those options were possible. I asked a friend of mine, who is in rescue, for a recommendation on an office that would be willing to accommodate him. She recommended Southside Vet and I couldn't be more grateful that she did!! When I called, the receptionist immediately offered for Rapture to be brought in through their side door and placed in one of their big kennels. On the day of the appointment, she had me come in and fill out his paperwork and fully explained what was going to happen. She then had me bring him in their side door. There were other barking dogs in the other kennels but he paid no mind to them while going straight into his designated kennel. He was there for neuter and vaccinations. She called me to let me know when his surgery was finished and again when it was time to pick him up. When I picked him up, he didn't seem stressed or afraid. Just dopey from the anesthesia. The office is an older one and is small from what I could tell but the care, compassion, and understanding of our situation they provided to my boy completely outweigh all of the other updated, expansive, fancy, and expensively decorated offices. I'm now transferring all of our other furry family members to Southside vet. To the staff- you all are amazing and highly appreciated. Southside Vet will always be my recommendation to anyone that is looking for a new Veterinarian office! THANK YOU!!

Wonderful staff Not pushy and judgmental They listen And offer compassionate advice and treatment

The doctor and staff were amazing. Prepare for 75 visit and around 200 after that. Vets are not cheap people but our fur babies need vaccines, flea, heart worm treatment and rabies shots to be healthy

Staff are kind and helpful. Wait times can be long depending on when you arrive since it's first-come, first-served, but it's also more affordable than other places without being trashy.