Hillside Veterinary Clinic

I had to take my baby boy in Saturday. It was time for him to go home and see all of his past friends. The staff was so compassionate and kind. They allowed us all the time we needed to say our goodbyes. Thank you from our broken hearts.

I've been taking Homer and Boo here for 7 years now and even though I moved, I still stick with them!! They are always soooo helpful and the front desk is so nice. I had to reschedule my dogs' yearly at the last minute today and the woman I spoke with was so kind and easy. She let me search my calendar for times and didn't rush me or make me feel like I was an inconvenience AT ALL! The vets are great but it's the customer service from everyone that really makes this place a gem for you AND your furry kids. By far, the best in my book!

Negative stars aren’t an option. I wouldn’t even take a fly with a broken wing here. It’s been 9 months since I took my precious cat here and I’ve been waiting until my emotions were a little more in check before leaving my review. I called to get an appointment and was told no appointments were available but could be seen as an emergency. I took my cat in and lobby was empty and he was seen right away. Maybe everybody cancelled or rescheduled their appointments, either way I was charged for an emergency visit. That’s fine, I get it and it was a Sunday. My cat had stopped eating a few days before so I knew time was not on his side and needed to be seen. They quickly took him away and brought him back and told me he is suffering and needs to be put down. After I refused they decided to do an X-ray. She wasn’t sure what was wrong but suggested I try to buy some drug on the black market because it’s not approved in America. She said he might have a disease that has no cure, a disease I later found was usually found in kittens. My cat was almost 17. After paying $800 for absolutely nothing I went home in tears and began searching for the drug. I spent the rest of the day researching the disease and drug in question. I called my regular vet the next day and was able to get in. He reviewed the information given by Hillside and disagreed with everything I was told. He actually felt a mass and had lost a lot of weight. We made the decision to put him to sleep. Time I could have spent with ny sweet cat was spent spinning my wheels searching google all night. I don’t feel the need to blast the vet we saw, but feel more could have been done to get an accurate diagnosis instead of giving me false hope.

What I was quoted on the phone was entirely different from what I was charged in-person, I paid almost $500 in comparison to thinking it'd be around $300. Vet and staff were very sweet and informative in person though. For reference I was told it'd be $109 for an exam and blood test and it instead ended up being $154 per cat.

Had to take my pup in for urgent care and the staff was amazing! They were helpful, knowledgeable, and compassionate. They explained everything to me, including my options for care. I also did not have to wait a long time for my pup to be seen and cared for. I highly recommend the facility and care providers, and even transferred my pup’s general vet to stay in their network of care (thrive pet healthcare). Thanks!