Banfield Pet Hospital

Unfortunately after almost 15 years with Banfield this Corpus location is the worst place I have been. I have been in that clinic 4 times since moving here from zlarpund the Tyler area. One time was an over night tooth surgery after our dog broke off one of her canine teeth in the back. Never even got to meet the veterinarian then. The next two appts I made then went in after they sent me back conformation for them date and time. Once I had to donanother date because they said I had no appointment at all they confirmed it by text. Then in Febuary I made our baby her 6 m9nth check up once again on the pet plan she has been on now for 9 years. Made the appointment they confirmed. Went in and they had no appointment scheduled for her our dog. So they said you can just leave her and when she is dine ypu can pick her up. I reluctantly left her. After 7 hours I called. She was done and they never called me. Then last week I made her 6 m9nth check up again for August 26th. They sent me a conformation to answer to for her appointment on the 29th. No I made ot for the 26th. I haveva heart Doctor appointment on the 39th about the same time. That's why I made it for the 26th. So I called. They said they were sorry but the computer must have automatically generated another appointment. So I told them it has yo be the 26th. OK they responded for the 26th and sent a confirmation text. We went took our dog. They refused yp see pur dog because her appointment wasn't on the 26th it was the 29th. So we left. I no longer will do buisness with this clinic afain. It's sad but I'm wondering now if my dog even got her shots or they just gave me paper work and still charged the monthly pet fees. I still after ine year nevervgot to talk yo or see a veterinarian ever. Good luck.

I had high hopes and gave the opportunity but unfortunately they lived up to the negative reviews. I had scheduled a new patient wellness exam online through the scheduler for one month out which was the first weekend available. I saw some reviews indicating that they aren't accepting new patients so I called to ask. They told me they WERE accepting new patients and that an appointment was available for the upcoming weekend so I rescheduled it. They sent two confirmation messages and I promptly responded. However, I received a call the day before the appointment to tell me that they were sorry but they weren't accepting new patients and were cancelling the appointment. I understand that they are likely trying to look out for their current clients which I can respect but they shouldn't waste people's time. I recommend that they remove the ability to create an appointment online for new patients if they aren't accepting them and notify their staff so they don't schedule prospective clients just to later cancel them. I'm glad that I saw these reviews and had a backup plan just in case they fell through so I thought I would return the favor and leave a review to notify others that they still aren't accepting new patients and keep it current.

Best experience I’ve had with a Banfield hospital. I’ve moved around a lot so I have experience hospitals in San Antonio, a couple in Austin and Corpus. They were super helpful when it came to setting up my dog’s appointment and when we had to reschedule the appointment.

Wonderful staff. Cute notes when pets have been good. Get report cards! Inside pet smart! Kept charging my bank account after I called in and cancelled the cat's automatic payments! Never got my money back either!

I made an appointment weeks ago for my ailing dog. The day before my dog's appointment, they cancelled saying they aren't accepting new patients. They couldn't tell me that when I made the appointment so that I could make an appointment with someone else. They don't care about your pets or a little consideration or empathy, but none.