Vetco Total Care

I take all of my cats to them and have had great experiences with them. The doctors are very knowledgeable and the technicians always make sure my pets and I are comfortable and informed throughout the visit. I have a cat that doesn't like strangers and even he loves the staff here (crazy!). Highly recommend!

As stated by Ronny B. We took our cat to get his rabies vaccine here. They were aware that he was unvaccinated and still decided to not wear any protection. Our cat got scared and bit the vet (who was pregnant. I do not understand why she would not want to take any precautions in her current state). They then said “this happens all the time” and ran out of the room. The front desk person came in and said they were calling animal control to ask if they could still give the shots he required. What they did not tell us was that an officer was coming to take our cat away for 10 days. The officer told us she has to come to this location a lot and she has never heard of a vet not wearing leather gloves. We got to talk to the tech Julia again and she was very defensive and didn’t want to take any blame in the situation. She said they had no reason to believe that he is aggressive since he has no history of aggression in his chart because the last time he came he was a baby. Exactly…. How were we supposed to know how he would act they should take better precautions. He is never aggressive at home. Long story short, we were being responsible pet owners trying to get our cat vaccinated and now he is spending 10 nights in the humane society.

Ever since Vetco took over the old clinic, I've had nothing but a great experience. The staff and vet were very informative, and didn't try to upsell me on anything they thought wasn't completely necessary. Instead, they informed me on what I could do for the future if I decide. I came in for my cat's mild ear infection and the staff were able to clean and medicate her ears, despite the last clinic that wasn't able to do that successfully. I have a very happy kitty. For rabies shot, full body examination, ear test, and medicine application it was $180. So more or less you can decide if that's pricey or not, but the service was great.

The affordability of the location is always a bonus but as is with this world, the cheaper the work, the worse the labor. My 1yr old cat was due for his scheduled shots and a rabies shot. He is an indoor cat and very well mannered at home. When administering the shots he got scared and bit the doctor, which thus precedented a series of unprofessional observations: -There was no preventative measures such as a cone or bite resistant gloves in case the cat feels the need to defend. -I was left misinformed on any information other than Animal Control arriving. -No compensation for rabies quarantine is offered for their lack of preparation and caution. -The nurses were defensive in their efforts to not be held responsible for anything. Their reasoning was that he was very calm prior but that should not mean you wouldn’t have the correct measures to prevent ANYTHING from happening. Because of their unprofessionalism I will not be going back to their location or support Vetco or Petco until they add new measures to prevent unprofessional occurrences like this happening. EDIT: I was wrong in saying they are affordable. Apparently compared to other locations, they overcharge by around $70-$100 more. Even more reason not to go given the experience.

The vet and vet tech were so caring of my puppy, they realized I was young and gave me some advice on the best care for my puppy, and the quality of the service was great.