Southwest Animal Clinic

I took my animals here for many years, and the vets and staff used to feel like my animals were family. But unfortunately now that the previous vets have retired, the new vet is rude and only demonstrates that she doesn’t care about myself, my time, or most importantly my animals. She even misdiagnosed my dog with cancer and after spending thousands of dollars at a veterinary oncology clinic, it turned out my dog never had cancer. It’s sad because this used to be such a good clinic but the vet here is totally unfeeling and it makes me sad but I have to switch.

Dr. Tami Lass is an excellent veterinarian. She can be described as knowledgeable in the practice of veterinarian medicine, compassion towards animals and their well-being, and is approachable for questions, concerns, or suggestions towards your pet's care. Dr. Lass possesses a high standard work ethic to ensure quality care for your pet and support of the family. She genuinely cares.

My experience here was awful. The only "good" part of it all was driving away with my new baby girl. The only person and I mean the only person who even remotely helpful was the young lady who handled the animals. She was helpful,kind and answered whatever questions I had unlike the front staff. The front staff were atrocious. Not only did it seem like I was just a bother, along with everyone else who needed help, but it just seemed like everyone at the front didnt give a s*** and were just collecting paychecks. They would not work with me at all on my extremely limited time table, since my new baby girl needed to be spayed, I couldnt take her home on the only day I off I had that week. To me this seems crazy, but I wasn't informed that i only had 2 days to pick her up from her spay date till AFTER I had already paid for her. I was made to wait at the front desk while the front girl, just took her time walking around talking to people and petting animals(cant blame her there) when she HAD to step out and find someone before helping the line of people. My dog on the other hand i feel sorry for. Whoever did her spay surgery did such a horrible job at it, you could tell just by sight that whoever did, did not care at all. She had awful razor burns and then hematoma around her incision. I'm torn between telling people to not come here because of the service and lack of sh*ts given, BUT the buildings in which the animals are kept and very good. Among the best I had seen. I just with the staff didnt suck. And screw the doctor who did my dogs surgery.

My family has been going here for multiple generations of both pets and owners. Both Dr. Von Eiff and Dr. Silberman are great vets! They really care about getting to know my pets and making sure they are comfortable and feel safe, while providing excellent care. I trust them to take care of my pets like I would. And Tina at the front desk is absolutely incredible. She is SO HELPFUL and kind. She's patient, informative and constantly demonstrating her love of all the animals that come in. She is reliable and an absolute pleasure. I completely trust her with my pets. I really, really love this clinic.

The admin person who interviewed me was very detailed with her questions and her follow up the day after Hinckley's shots and tests. Dr. Wass answers all questions and is complete with the information she provides. The front desk folks are always helpful and pleasant to deal with.