Paz Veterinary South

Charlie Ann loves her vet, finally! The staff here are all super friendly and helpful when it came to our visit. Charlie scratched her cornea and it was no easy fix! They were very helpful and also gave us a city employee discount! If your dog is nervous or aggressive call ahead because they might give you a room to wait in! All around super affordable and great service.

Prior to recently, I would have given Paz South a 5-star review. I love Dr Thompson and I've used Paz South for 5 years.. while the vets & techs are incredible, I have been very disappointed with the customer service of front desk staff on several occasions lately. Unfortunately they are often the voice & face of the business, and on multiple visits/calls, they have been less than helpful and have been somewhat rude on occasion. I attempted to kindly share my experience in person today, during a very vulnerable and emotional time in my pet's care, and their staff argued with me rather than listening to my concerns. I've recently switched to Paz East - and while it's not the most convenient location for me since I live south, I plan to keep returning - their staff is so kind, accommodating, caring and keeps your personal needs and experiences in mind.

Cozy vibe, pricing higher than other traditional brick and mortar vets in the region, quality of service seems standard but nothing to really write home about. When asked if they offer in home services, which was listed on the door, the vet acted like it was a big headache for them and thus someone I probably won't get great service from for our dogs in that regards. We have 4 dogs and a dog with cancer and had the best mobile vet and traditional vet before moving here; maybe spoiled but really appreciate vets that are super personable and take the time to understand the dynamics of the house, us and our dogs.

I have mixed feelings about this place. On the plus side, everyone I interact with is friendly and professional. The atmosphere doesn't feel like a doctor's office, which is good. It feels very hip and trendy, most likely to keep the dogs calm. I have two dogs and only one goes here. My other dog goes to a vet in downtown Austin that very much has a vet/doctor's office vibe. Despite the atmosphere, my dog hates going. I have to carry her in and hold her the entire time. My other dog who goes to the vet downtown actually likes going and gives the nurses kisses while getting shots. I feel like the experience at Paz doesn't feel polished and is a bit chaotic despite the more modern atmosphere. That's my guess as to why my dog is freaked out by the vet. There's always a lot of waiting, nurses and vets coming in and out of the room, multiple people touching the dog, etc so the experience just isn't streamlined. The dog doesn't know what's going on and gets passed on from person to person. The staff has the right intentions but just needs better execution to make visits calmer for the dogs.

We love the team at Paz. They are always patient and considerate, listening to a first time, dog owners, trials, and tribulations. Dr. Webb is very supportive of our dog Mowgli, and we love the treats that Mali gets on his visits. If you have a new pet or are looking to switch over from your current vet, I would definitely recommend Paz.