Wickford Veterinary Clinic

My experiences at Wickford Veterinary Clinic have been terrific. Dr. Lorenson is very patient, caring and down-to-earth. She takes the time to listen to me, to explain things and to answer all the questions that I may have. A+++! My cat Fluffie agrees!!

Dr. Saslaw and staff are always so wonderful. We have been going there for about 8 years now and they always get us in quickly when one of my rabbits have an issue. You can tell that they all really care about your pets wellbeing and I always trust their judgement when it comes to my bunnies health.

We were a customer of this vet for a while. Until a point at which it became too far. So we switched a different vet. Our last appt for our dog was rescheduled by the vet several times. The last attempt, we canceled the visit. Once we canceled the visit, they decided they would hold our dogs medical records hostage until we paid a cancellation fee of $59. I find it strange that they can cancel and reschedule our appt several times without issue or compensation. But when we cancel or reschedule we pay a fee. Then to hold the dogs records, for procedures that were already paid for....that's pathetic to be honest. Remember....we didn't owe money for a procedure. They're paid in full at time of service. They held his records hostage and delayed our other vet visit because they wanted to impose a cancellation fee. Apparently they can cancel ad nauseam but if we do there is a monetary penalty. I refuse to do business with them anymore. That'd disgusting and pathetic.

The first few visits, I really loved it there, the doctors are great . When My dog had pancreatitis and she was In terrible pain, I called and emailed for an appointment and nothing! They were going to call me back , nothing! When I finally got a hold of someone, she suggested I go to Ocean State. Then she said I could call in the morning because they usually have emergency visits in the morning. I said, can you just book me now since it’s almost closing time for you? She said, No ! I called in the morning and they had nothing and said to go to Ocean State again. Then, two months later, I get a reply back from the email I sent suggesting I should come in for bloodwork and schedule an ultrasound. I went to another vet …. Very disappointing! It was also disappointing when I did a refill request for pain medicine and it was never approved.

Dr. Lorenson attended a same day house call to put my Lhasa apso down that I had for 15.5 years. She was so compassionate and explained everything from start to finish. I wish I could repay her in some way for making the experience as special as it could be. During a huge Covid surge my entire family was able to say goodbye to our loving Jeter in the comfort of his own home. I can never thank you enough for your compassionate care. You are one special human! The amount of time and thought that went into the presentation of his paw prints and clay print is mind blowing. I’m so happy with everything and have wonderful memories to look back on. I can’t thank you enough.