Rush Veterinary Center

We are so thankful for the care we received for our sweet Kona! Dr Milot and her staff are amazing! If not for her dedication and expertise we would have lost our little girl. She is with you every step of the way, lab work, tests, referrals, surgery, follow up phone calls. We had one sick pup and now she is thriving, playful and back to herself enjoying life!

Empathy poured out of every single employee. I brought my dog there who was sick and we discovered cancer. The news was devastating. I appreciated the staff’s comforting words during this difficult time!!

This is by far the best vet that I've used. Prices are very reasonable and the staff are great. I've had to visit several times, and each time they were amazing. Unfortunately, one of those times was to put one of my dogs down as she was suffering horribly. They treated us with courtesy and compassion. A private room and they have an entire program for the end of life decision. I can't say how much it meant. Edit: we have a new kitten named Sarge. We went for the well check and shots. They were very thorough and caring.

I just want to say how thankful I am to Rush veterinary center. I recently had to send my dog over the rainbow bridge and the staff was so helpful and compassionate towards my dog and family. They all were so kind, and loving toward my dog. It makes a person feel so nice! I had a breakdown during a conversation and they talked me through it and gave me privacy and comforted my family and I throughout the entire process! I felt so respected and taken care of here and I felt the same leaving my dog in the care of them. Thank you for making this difficult time a little easier. Compassion goes a long way and your team exceeded my expectations! I would recommend anyone to go here!

To begin, the name of this facility is Rush Veterinary URGENT CARE. Emphasis on the “Urgent Care.” On the morning of August 11th, I thought my 18 month dog was going to pass away. I was petrified of losing him, and I wanted to get him somewhere as soon as i possibly could have. He was having so many problems and I wasn’t sure what to do. My dog was not eating, not going to the bathroom, throwing up yellow bile, extremely lethargic, and very much not himself. I was so worried I was going to lose my best friend that morning. I thought since “urgent care” was in the name, this would be my best bet for the time being. When we arrived, we walked into the lobby, which was empty. A woman came out from the back, didn’t bother to greet us, but did ask what we needed. We explained to her that we’re having an emergency and we’re not sure what to do, and explained that we needed their help. Before we could finish another thought, she said “We’re not taking any clients right now, we are not an emergency hospital, we can’t do anything,” then walked away. This woman was on the taller side, maybe 5”7 or so, darker hair about mid length. This woman was BEYOND rude to us during our 90 second encounter with her. We told her right off the bat that we suspected him dying soon and we weren’t sure what could’ve caused him to get so sick, but might as well have been on our hands and knees begging her for any kind of help. We got the exact opposite of help. I think if she told us to go screw ourselves, that would’ve been more polite than how she said she can’t help us. I’ve never in my life been so displeased with someone in this profession. I’m not a vet myself, so I clearly didn’t know what to do. We were scared and worried sick about our dog. I would love to know how this woman treats clients that come there regularly. I do understand that we’re not regular clients for Rush, but there wasn’t anyone else in the waiting room, no one walking in behind us, nor did we hear any other animals possibly being taken care of in the back. It was my father, my dog, this RUDE woman, and myself. That being said, I do think she should have at least had the decency to simply take a look at him to let us know he’ll be okay til we get to an emergency center so we had some sort of peace of mind. Instead, she said what she said, and walked off. I would never bring my animal to this place if this is how they treat all of their clients. I wouldn’t bring my worst enemy to this facility. This woman should be monitored or put on a probationary period so one of her higher ups can see how she handles these situations.