South Side Flats Animal Hospital

The office was pretty clean and the staff was extremely friendly. Dr. Ladd was very kind, knowledgeable and professional. She knew how to handle my nervous cat. She discussed treatment plan with me and explained the difference between medications very clear. They even gave me a chance to see the bill before I made any decision, though my cat was covered by insurance. After taking my cat for a skin care suspicious of allergy to dust mite, I received a call two days later to follow up progress. They really show their care for clients, and I would absolutely recommend them to any pet owner looking for a quality vet clinic!

I’ve recommended your practice across multiple social media platforms. I know my girls are always in good hands when we take them to South Side Flats. We love Dr. Ladd and especially love knowing that we never have to wait too long for an appointment if we have a health concern. Thank you so much for taking such good care of our 4 legged family members!! ♥️

I first took my kitten here for routine check ups and vaccinations and had a wonderful experience. My cat fell ill about two months after her yearly check up and I returned to South Side Flats Animal Hospital (previously City Vets). All regular tests were coming back inconclusive and her symptoms were normal for a cat less than a year old. The vet then returned and told me he had a suspicion of what might be wrong but it would cost between $3,000 to $5,000 to get a conclusive DIAGNOSIS (no treatment included aside from IV fluids and an overnight stay at the vet). I told him that I could not justify that much money for a diagnosis without any treatment plan and I was told that "if it is what I think it is than euthanasia might be the best path forward." I immediately took my cat to get a second opinion where I got a positive diagnosis and treatment. Over a year later and she's doing great over a year later. This place is fine for routine treatments but I would not trust them when your pets life is on the line.

Went here a year ago. The male vet was very rude to me and was condescending when it came to the care of my dog. The vet was told prior my dog is very anxious, so when he was not friendly the vet reacted poorly and proceeded to not interact with my dog. The vet used medical jargon, and when asked to elaborate on the literacy aspect I was disregarded. The vet continued to try to upcharge me when I only went there to receive one vaccination my dog needed. I NEVER write bad reviews and I truly do not recommend this clinic.

I've been going to City Vets (now SSFAH) for almost five years and I loved the first vets a lot. Then the pandemic... Now I see some familiar faces, and that makes me happy. Dr. Ladd has been terrific in my visits/appointments with her. She helped me through euthanizing one dear dog, and now my remaining dog is in her care. She's kind, thorough, friendly, and, though what do I know, knowledgeable. She has given me options with both dogs, options that were well explained. The entire staff has been great in my experience — I feel like my dogs are treated well and with a kind of care that I appreciate. The facility is clean and seems to run smoothly too. I live nearby and walk to and from our appointments, which is a plus for me, but I'd still encourage people from elsewhere to consider this practice when they're looking for a vet. Keep doing what you're doing — a lot of us appreciate you.