Northwest Neighborhood Veterinary Hospital

Dr. Meghan Hook and her team are wonderful!! I first started taking my cat here in 2019, and from the start I have been so impressed by this clinic. Everyone at this clinic has been great consistently over the last four years. Dr. Hook has been one of the kindest, most helpful and reliable providers my cat has had in his 12 years. I feel comfortable asking questions and discussing treatment options with her and never feel rushed in our appointments. We’ve had a rough few years with a couple health issues and referrals to specialists, and Dr. Hook has consistently kept up to date on my pet’s care after every visit and been a reliable source for any questions or concerns that I’ve had. I cannot recommend Dr. Hook and her team at NW Neighborhood enough!

I was blocked by this vet. My senior dog, that I have had since he was 2 & 1/2 months was mistreated at this facility. I referred multitudes of people before I noted this. I called and requested support, after having multitudes of acupuncture & laser therapy treatments for my dog. He will be 16 years old 10/1/23. I called with a specific question when he had a health concern. They never responded & I am unable to contact them. This vet also owns Dove Lewis. I have met multitudes of people who have had horrific experiences at Dove Lewis & I have also (two very specific ones, including one that accelerated my other dog’s health when was in a hospice state). I would stay away from Dr. Purl & this vet clinic. She is extremely unethical, although gifted in veterinary medicine. It is unfortunate.

Awesome place. They use positive reinforcement to help animals overcome their fear. Have been bringing my dogs here for 10 years. They really care about the animals they treat and are happy to answer questions & make recommendations.

I feel bad writing this review but after much consideration, I think it's necessary and I hope NW Neighborhood's management team will consider this feedback: I moved to Portland a few years ago and have been coming to this vet for over two years now. The staff are very professional and I always feel like my dogs are treated with the utmost care. I have received some advice a few times that felt very canned and not really in the best interest of my dogs, however. Here are a few of my experiences: 1.) I was concerned about my dog's heat cycle. I later learned it is totally normal for your dog to bleed again a few months after she goes into her initial cycle, but I didn't know this at the time so I was concerned. The vet never told me this, led me to believe the additional bleeding was concerning, I paid for multiple visits and a sanitary spray. They also tested her, misquoted me the price and told me it was $257, when it was $600. They met me in the middle for the misquote as it happened over the phone, but I still feel like this whole situation was wrong and I was misled by the vet. 2.) I was not told an appointment would qualify as "urgent care" and I would be charged extra. (this was a bit of a surprise as my previous vet would fit us in or suggest emailed pictures sometimes to treat) I was told I would also get results within 30 min and never heard a word, I had to call back. 3.) The bill for my dog's dental cleaning was over $1000 (she is a tiny Chihuahua, not a giant dog mind you). My previous vet had never charged me more than $500 for the service. 4.) The vet recommended Iams dog food instead of the meticulous raw food diet I feed my dog who is in excellent health. I still can't wrap my head around this. If you have great insurance and plenty of money to spend, I'm sure this place is great, but I am not sure I could recommend them.

Writing as a new patient who has had two senior cats in for routine wellness checks. I have seen two doctors, and had an especially great experience with Dr. Hook. The doctor talked through all of my questions about "what if and what next" and the team of techs were wonderful with my cat, who is not the most compliant patient.