CatCare

Care here is no more specialized than an average vet, save your money and go somewhere else. There's only one thing that's a hard "I'll never come here again" and that's Dr Maddox. Horrible "bedside" manner, gives unclear explanations that Dr. Shea had to correct three separate times. Overpriced in general. Inefficient front desk care, they often interrupt me when I'm trying to explain why I need an appointment/what I'm there for.

We brought our 15 year old Chartreuse to Cat Care last year who they determined he had stage 3 kidney failure. As he progressed they informed us that he was now stage 4 so we were well aware the end was getting near. We had to take him to the emergency vet to put him to sleep as he started crying and shaking a couple weeks ago. Cat Care sent us the most beautiful card after they found out our Smokey had to be put to sleep in an emergency clinic. We love those at Cat Care that took care of our best friend and if you have a cat you have to let them care for your loved one. They are very sincere people that honestly care for cats.

I am absolutely appalled by the experience that I had at this clinic. Instead of going through everything in detail, I'll simply share an email that I sent their way following my kitty's appointment today. "Hello, I would like to cancel my appointment I have scheduled for Grace. I am incredibly dissatisfied with the (lack of) care that has been provided to me and Grace, which has led me to decide to seek care elsewhere. The front desk staff has been incredibly lovely and I'm so grateful for the work that you guys do. However, the vet has been rather disrespectful and not at all accommodating of Grace. Being told not once, but twice that an exam is not able to be done and that I need to once again bring Grace back in (something that causes stress, anxiety, and unnecessary administration of gabapentin when it clearly does not work for her) is incredibly frustrating not only to me, but to Grace as well. Additionally, I was told that during her appointment today, the vet quite literally jumped in fear when she so much as left her carrier and this unprofessional manner of dealing with pets is a surefire way of highly increasing already existing fear and anxiety. As I'm sure you're aware, cats are incredibly in tune to humans' emotions - particularly fear - and the fact that veterinary staff would act this way is incredibly off-putting. Once again, I'm incredibly grateful for the front desk staff and their work, but I do hope that the vet who saw Grace today and in September becomes aware of her harmful behavior and is able to shift her manner of care accordingly. Thank you, Melody" My cat is not in the least an aggressive cat - she's simply fearful and when at the vet will try to hide anywhere she can. She does NOT attack anyone. I've taken her to vets previously who were able to trim her nails and conduct exams without trouble. Needless to say I will be immediately taking my cat elsewhere.

I had a horrible experience when I went here for my second time yesterday to pick up some flea medicine for my cat. The young girl helping at the front desk was very nice and helped me choose an appropriate medicine. During our conversation, two elderly woman working at the side of the office, chose to rudely interject each comment her and I made. Distracted by this unprofessionalism, I hurriedly completed my transaction and left. Upon leaving I looked at the receipt and noticed for a 6-pack of Christin for Cats Flea Medicine, I was charged almost $120! As I was just at the veterinary clinic "Animal Health Associates", for my dog earlier that day, I recalled seeing this same product for $69. I double-checked the consumer price online and confirmed that many other sources had the identical product for the same price of $69, if not cheaper. At this point I chose to return the product and purchase it for half the price, or less, elsewhere. I walked back into Catcare, and let the young girl at the front desk know that I needed to make a return. I communicated to her the reason and we both acknowledged that she had no part in setting product prices. She was happy to oblige with the return. The entire time I am handling this transaction, the two elderly ladies, again stop their work, to harass the young girl and myself. They interjected our conversation and started yelling at me that the care of my animal was incorrect. They criticized my reason for return and began uncalled for rhetoric beginning with "I'll tell you what" and other outdated relics of rude and unprofessional communication. I was appalled by the actions of these two elderly women. I communicated to them that I found this experience to be horrible, I told them that I would be leaving a review, and would not be returning as a customer. They sternly told me "good", they did not care if I returned, or if a review was left regarding the interaction. Still appalled at their rhetoric, I thanked the young girl for her help in completing my transaction and left. One should also take into account that prior to my initial arrival at Catcare, I called for clarification that I could stop in and buy flea medicine. One of the elderly women had picked up the phone and was rude in this interaction as well. She asked for my name which I repeated several times, she claimed I was not in their system. I also gave her my cat's name several times, which she also could not locate. She rudely cut our conversation short because "she didn't have time for this, and I should just come in". Interesting, seeing as the young girl at the front desk had no problem looking me up; additionally, there were incorrect notes in my file. These two elderly woman, simply because they did not have the customer service skills to keep their personal opinions to themselves, lost a repeat customer. Regardless if they thought a customer was in the wrong, it is not an act of professional customer service to harass someone based on your personal opinion. In conclusion, these type of outdated forms of communication should not be tolerated at a workplace where public interactions are the priority. These two elderly women would learn well from observing the innocence of communication employed by the young girl at the front desk. Her professionalism, even during these unprofessional acts of her peers, was exceptional! My hope is that customers read this review regarding the inflation of prices for flea medicine at this clinic and the customer service that I experienced from these two elderly women. If customers have their own similar experiences, or possibly a different one, I hope they are encouraged to share it. I also hope that the doctor's and owners of this clinic receptively read this review and are prompted to address the attitudes of these two elderly women, which I can guarantee is not isolated to my experience only. I also encourage these same doctors and owners to acknowledge the outstanding customer service and professionalism employed by the young girl.

I had a great experience today with CatCare. My appointment was just a check up for a newly adopted cat, Iggy(they offer free checkups within a month of adoption! Yay, thank you!) Iggy came with a bunch of aggression warnings from the shelter. I hadn't seen any signs of aggression but wasn't sure how he'd do. The vet and tech were very calm and kind, despite knowing the possibility they'd be facing a monster. Iggy did surprisingly well and didn't try to eat anyone's face! They made sure stay calm and go slowly, even when he decided he was done sitting on the table. They didn't even eyeroll when I baby talked to Iggy (don't worry, I did enough eye rolling myself. Apparently I'm that kind of cat parent... Ugh...) I didn't feel like they were pushing anything or rushing at all. Definitely would recommend 😊 parking proved to be a tiny bit difficult, something I'll give myself an extra couple minutes next time. Not a deal breaker by any means.