Elk Creek Animal Clinic

I made an appointment with the clinic for a litter of kittens to be seen for inflammation in their eyes. I made this appointment early in the week. We would have been new to the clinic. I was told to bring the kittens at 2pm on Saturday July 17th. I live 58 miles from the clinic so I asked the receptionist 3 times to be sure I had the time and date correct. I wrote it on my desk planner in my home office and then added it to my families digital calendar that we all share. The day of the appointment comes and I load the 4 kittens into the carrier and get into our car that has no A/C to make the drive. I wanted to get there as fast as was legal because the poor babies were panting from the heat. I got there and the door was locked. I see a sign that they close on Saturday at 1pm. Now I’m confused. I double check my phone calendar. It’s still says 2. As someone that use to work in the veterinary field myself I know how annoying no shows and late shows are. Another reason I made sure I had the right info from the receptionist. There were still cars there and I saw someone walking around so I called and knocked until I got someone’s attention. I was told that my appointment was at 11:30. There is no way I misheard 2 from 11:30. Especially when I asked 3 times. Yet it was going to be my pets that were going to be punished for this is miscommunication. The vet would see me at an outlandish emergency fee and I would have to wait over an hour before he would see me. I had saved up enough money to cover what I was quoted not almost $200 more in fees. So I had to take my kittens home, panting because they had had no break from the heat now another 58 miles back home. Their eyes still untreated. I have to find a different vet now that takes responsibility for the human mistakes of their staff.

1st time visiting Elk Creek Animal Clinc. I am beyond impressed. I have been to almost every veterinary clinic in the tricity area. The DVM and his assistant were professional, yet personable and accommodating! Both dogs were rescued this morning, and seen, tested and vaccinated before 1:00!!

We have used Dr. Noble & his staff for years! They have attended many members of the family. And always help as much as they could in any situation! We like to thank all of these grate people for the good times and the sad times! We laughed and cried together!

Took our dog here because she got sick while we were visiting family at Foss Lake. They got us in the same day we called and did a fantastic job taking care of Molly. Dr. Noble is the best. Very calm and caring. Molly is better and we are so grateful for their service.

Dr Noble and his staff have always been very professional, loving and caring of all my pets for the past 30+ years. I would recommend his services to anyone wanting trusted and caring medical care and/or boarding for his/her beloved pet.