Banfield Pet Hospital

I do not remember the name of the staff who helped us with our dog but they are truly so understanding and comforting. We took out older dog in when he was shutting down and they gave us the best advice they could. They let us have our last goodbyes for as long as we needed. Thank you Banfield for helping us with some of the worst decisions having to make. We appreciate you guys! 😊🙏🏼

I do not recommend this vet to anyone. I can go on and on about how unreliable and unprofessional this vet really is. For one their wellness plan is over priced, and totally not worth it. For my two dogs it came close to $80 a month, to keep there shots up to date. My older dog got diagnosed with a toe mass, this vet, did not have any doctors who were “qualified” or knew how to remove the tumor. So I had to call around to other Banfields and vets, they couldn’t even help me out with finding a good vet who knows how to remove toe masses. They couldn’t refer me anywhere?? To make matters worst, I had to wait 3 weeks to get my dogs test results back from them. They claimed I would get it within a week. And her tumor grew twice the size. Every time I called to get an update, they had an excuse, or the vet was on vacation. When my dogs had to renew their flea meds, they couldn’t even call into to Costco, since they were so understaffed. You can’t pick up the phone and call it in? Really? The wellness plan did not save me any money in the long run, for my dogs surgery it came out to about $1,600, and they claimed if I upgraded my plan I would get a big discount, obviously that wasn’t the case. So glad I didn’t. And last, to cancel my wellness plan and not having it renew. It was such a pain, I had to call 3 different numbers and apparently they were all close. It’s like they didn’t want me to cancel my plan. So convenient for them. You have to speak to someone else, in order to cancel the plan, you cannot speak to Banfield. Almost sounds like they don’t want to deal with you. Please, save your money and go somewhere else. Where they have good service and people who actually care about your pets.

Very inconvenient made an appointment for my little guy I was called to confirm the appointment two days ago and when I arrived there’s nothing they could do and wanted me to reschedule. For that matter I will not be bringing my dogs to this location horrible customer service I had to do many things to get here today. Will take it as a lesson well learned

I can’t deal with this place. When I went for my appointment with my cat to get him neutered the lady said that my cat was still bleeding out and there was nothing they can do about it. They told me to go to med vet that was in north olmested. So I drove 30 minutes from Parma to north olmested while my cat was still bleeding out. Med vet said they messed up the stitching. They wanted me to pay for the med vet visit but I refused and made ban field pay it. I come back months later with another cat and they tell me months before my appointment was at 2 and I come in and they say I’m too early and that my appointment is later, then I call to reschedule today after a couple months of me not going, I called 20 times!!! And no answer. This place is ridiculous. I cannot stress this enough. Don’t come here.

Staff is very welcoming and nice! Place is very clean! My dog has had two appointments so far and has never been scared to go!!!!