Banfield Pet Hospital

UPDATE: We are still happy with Banfield after all these years. Over 6 years now and they are still amazing to deal with. We have been using Banfield for years and we are very happy with the service and glad to have them so close to the house. The Wellness plans we have on both pets has saved us over $1000 over the last 12 months. The veterinary services are top notch. Highly recommend the Milford location.

EDIT: it seems like Banfield has come under new management. I got a call from someone addressing my concerns almost two months later, she said she had just come into the position and was working through loose ends. She was very courteous and responsive, and by the end of the week had completely addressed all my concerns. I am amending my review to 3 stars to reflect this new experience, and if I ever need to go back there for any reason I will be sure to update as needed. I took my cat in for some issues she was having. Before I got a diagnosis I was being pushed to have a subscription that I was very wary of. Then the vet came out and handed me a sheet of paper that had been obviously printed off a website describing some rare condition that my cat supposedly had. Reading through it, the description itself said that other tests should be run to rule out more common causes. However the vet was confident and she was the expert. This condition would require regular checkups so I caved and bought the plan. The plan indicated that I would have free visits going forward. The next day my cat got worse (was not supposed to happen with this condition) and I tried to call to get an emergency appointment, only to get an automated message saying the vet was closed on Thursdays. I had to take her somewhere else, which turned out to be a blessing because they found the issue, a much more common one that is nonetheless dangerous if not handled quickly. The kicker is that I needed to get a couple of things to set her up and when I went in to Petsmart Banfield was apparently open. I requested a refund for the plan because I felt scammed and have not received it. I will never go back there again.

Dr. English is the best vet I've seen in a long time. She actually cares for your animal. When something happened with my cat that I've had for 17yrs and I started to cry she cried right along with me. She really listens to you talk about what's going on with your pet too that's why I love taking my cat to Banfield Pet Hospital

Banfield in Milford has an awesome vet and workers -- so compassionate , understanding and loving with our old dog. It's hard not to feel guilty when your pet is suffering, but they just do their best to help and support. They went above and beyond when our dog died; even shedding tears with us.

I suspected my dog had a UTI and wanted to get her in somewhere quickly. This was the only banfield location with any availability within two weeks. I soon found out why this location had openings—no one else wanted to come here. I had to wait for fifteen minutes at the desk until one of the pet smart employees was nice enough to knock on their door for me. We watched them sit there laughing while we waited, and the employee told me they have people complain about them frequently. I understand people have to take breaks, but there should always be someone covering the front desk. My dog did, in fact, have a UTI and they offered me two choices of antibiotics, but admitted that one of them would not kill the bacteria causing her UTI. It was the cheaper option, but why even offer medication you know won’t work?? Fast forward to two weeks later, I bring a new sample of urine in like they asked so they can test it to make sure the antibiotics worked. They acted like they had no idea what I was talking about and then finally said someone would call me within a few days to let me know the results. Guess what? It’s been two weeks and nothing. I will never go to this location again.