The Ohio State University Veterinary Medical Center at Dublin URGENT CARE

Our dog fell off a drop off into an active quarry, and broke her femur badly. Our vet suggested we take her to OSU Vets in Dublin about 2 hours away for her surgery the next day. They are so caring and explain everything so well. They take great care of pets and do not care if you call in to check on them and see how they’re doing (even though I felt annoying doing so! They reassured us it is not annoying to them) - her surgery went great and she’s home now healing, but we cannot say enough great things about them! Everyone took great care of Pepper while she was with them. And front desk is very friendly and helpful as well!

Had an absolutely horrific experience last Wednesday. Waited over 4 hours to see a Vet. When I asked how long I was told verbatim “your dog is not considered a priority”. I’m not sure who taught these folks bedside manner but I am sure if your dog was sick they’d be your priority. Should remove that from staff vocabulary and make sure that at all patients are treated equally. What if my pup had suddenly worsened conditions? Not seeing or being checked on more than once over those 4 hours was also horrifying. Furthermore, when the doctor finally came in she was extremely rude and condescending. Basically said hey sorry we charged you $300.00+ we didn’t find anything, best of luck! While I understand that a diagnosis is not always possible, the Vet not only said she had no idea but also did not schedule us for any kind of follow up. I also shared with her the prior visits we had and what had been found and she still did nothing. This is my puppy. Treat them like they matter, treat them all like priorities. If you can find a fix on the day then get a plan of action set up for patients. You’d think that was the norm but apparently not. Understaffing is no longer an excuse. Pay people more or find other ways to make you a viable employer. These are medically trained staff. Embarrassed for and on behalf of all of the staff that I spoke with that day. Do better.

I cannot say enough good things about our experience with OSU Dublin Urgent Care! The front desk staff was so friendly, helpful and efficient from the start. They were thorough in explaining treatment and payment protocol. The vet was direct and kind in explaining her thoughts on our puppy’s situation. She offered several treatments (from no treatment to x-rays and testing) and helped us weigh the best options. When we decided on x-rays, I explained that I was on a time crunch. She rallied the troops and got images, shared them with me and had us out of there in about 40 minutes! Communication was clear after our visit, receipts were emailed immediately, and next steps were planned. I give them 5 stars and 2 thumbs up!! Thank you thank you for a great visit!

We've taken our dog here twice now for after-hours pet emergencies over the years, and both times the experience has been excellent. From the front desk staff, to the vets and vet techs, everyone was kind, communicative, and got our dog the care he needed as soon as possible. There is often a wait to see the vet, but the staff will let you know if so and triage your pet promptly. We will definitely choose this location again for any future emergencies.

They have fixed both my dogs knees. She is doing so much better thanks to their expert care. Looking forward to being able to hike again soon!