Rover The Rhine

Prepare to read. I’ve been taking my cat here since I got her 2 years ago. I’ve since moved and this is now 30 minutes away. When I first came, I raved about this place. Dr. Kat is always professional, addresses concerns, and talks in a way that’s easily understood(+) I don’t really like how they keep you in a small room while your pet gets taken elsewhere, but I understand the reasoning behind it. As for the front desk team, when I started, I believe Deja was the name of the person I interacted with. She was warm, knew what she was doing, and even spoke to my cat directly upon arrival and departure.(+) I believe Alex is who I spoke with today. No greeting when I entered the door, just asked my pet’s name and started the sign in. As I was going to pay my invoice, I stood there for almost five minutes in uncomfortable silence as her computer experienced issues. (-) Technology fails, that’s no fault of hers, but at least tell people what’s going on so they don’t feel so in the dark. The invoice I was given also didn’t include the specific charges of the medicines I was given, just that it cost $55 more than the visit itself. (-)I used to recommend folks go here, I’m not sure if I would now. Thus, the four stars instead of five. I’ll continue returning for Dr. Kat.

Dr. Cat and her team have always been honest, upfront and fair with my wife and me. We have a dog Lexie who has had cancer for a while. There has not been a point that I have felt like they were putting their interest in front of ours. I am very difficult to please, So this says a lot about them.

I had a tooth extraction scheduled for my dog, I do not recall for certain, but I think it was done by Dr. Kat(?). Everything was fine until I went to pick my dog up, I heard him crying as I walked in the door. He cried, non-stop, for days. Even after I called and verified I could give him more pain meds. My dog wouldn't come near me for 5 days because he thought I took him to the vet to be punished. It took weeks for me to fully regain his trust. My entire family was shocked by his non-stop crying, the pained look in his eyes, and his unwillingness to come to me -- his absolute favorite human. Upon looking into things further, this location uses ketamine to anesthetize dogs, and this is what they blamed my dog's petrification on. To be honest, I have a veryyyyy difficult time believing the ketamine was to blame... Really does make me think more went on... Maybe they began before he was asleep... Maybe they had someone hold him down or hurt him... Maybe they skimped on anesthesia... Maybe there was none... My dog was absolutely horrified, and despite not being able to speak, I understood he was trying to convey to me through his cries and deadlock stare that not only was he in pain but he was mistreated. I was horrified that my dog was so traumatized, angry at the vets, and heartbroken he was put through this. It pains me to think that in his predicted and too-short 10-15 year life span here on earth, he had to deal with this. He was TRAUMATIZED. Over the next few years, he woke me many times with whimpers and cries from his nightmares. I would gently wake him and comfort him until he went back to bed each time. I hope no one else, especially any animal, has to deal with what my dog, primarily, and me, secondarily, did. PS: I'm sure if Rover the Rhine sees this, they'll give some official statement on the uncertainty of dog's reaction to anesthesia, how they can't be responsible, etc. Maybe an apology. Certainly no refund for abusing my dog. Regardless, a refund cannot undo my dog's trauma.

The very best veterinarians in downtown Cincinnati! They take such good care of Joe Purrow & Zoe! And their staff are amazing! Reasonable prices too. Love Rover!

I could not be more thankful and appreciative for the kind and caring services provided to my cat. She suffered a medical emergency that needed immediate surgery, and Rover the Rhine were able to accommodate us same-day. They were patient, understanding, and were incredibly reassuring and transparent with everything. The folks here are absolute lifesavers!