Herkimer Veterinary Associates - West Winfield

West Winfield Vet Associates is hands down the friendliest most professional clinic I’ve been to in years.. we first came to WW vet in august when my pup Hercules fell really sick.. We were previously at Waterville vet before and they made us run around for three months misdiagnosing my poor sick boy.. he went from 98lbs to 46lbs in a span of 3 months.. Waterville was micro dosing my Hercules for months… they aren’t cheap either and I understand that it’s expensive to have animals, but when a vet is making you do loops running around random tests micro dosing and not explaining anything to the owners you get frustrated. I told Waterville I would be getting a second opinion because nothing they were doing was working.. not to mention every visit I had I was maybe there for twenty minutes max, they NEVER would take the time to talk to Me and help me understand what was going on with my dog. watching my dog deteriorate slowly made it so much worse. As a dog mom I thought I had failed my boy.. My first time at West Winfield I’ll never forget. I brought all my paperwork from Waterville and Dr. Greene was assigned to our Hercules. There was a lot of paperwork from Waterville.. Dr. Greene one word for that women.. compassionate. Dr. Greene saw how distraught I was over all of this and our first appointment we were there for two hours.. she sat down and talked to me like an actual human being. Someone was finally listening to me. I was being heard and how I felt about his last treatments at Waterville. Dr. Greene saved my Hercules and I will forever be so so grateful for her and the staff at west Winfield, after his diagnosis Dr. Greene referred us to Latham Internal Specialists to see Dr. Arnold and off we went. Hercules was diagnosed with a Protein losing enteropathy.. he’s doing amazing since being on the meds & He’s up to 55 lbs and we can’t wait to see Dr. Greene again! We love you Dr. Greene!!!!

Sorrell wasn't the best patient, but they certainly tried to accommodate her. Excellent care.

We had to euthanize our dog and they came out to the car and she dated him and then gave him the shot and all of our family were there. It was the best of a bad situation. They were very caring and confident and accommodating.

I wish there were more stars to give this veteranarian service. I live a good distance from their location. It is well worth the drive. They are extremely friendly to both me and my pup. He has bowel issues and in addition needed all his shots. The vet and assistant did their best to calm him but like a baby he didn't like the shots and scream yelped during the rectal exam. I cried just hearing my new puppy yelp in pain. They saw me and reassured me he was okay. I am disabled and use a walker. I've been back throughout the season for checkups, weigh ins, shot updates and the secretary saw me come in with the puppy and said " well, you're looking better" ,I assumed she meant my pup. Nope she meant ME, in reference to me walking better. AsxI said at the start, they're extremely friendly and genuinely care about the customer as well as the pet! They have a team of vets ,not just one or two. They try their best to accommodate your schedule, no excuses for sending you to Syracuse or Latham for emergency vet services. I fully understand if it was indeed an emergency, but not because of vacation times and being unavailable. They have my business from now on!

Clean environment . Fast service . Friendly Staff , affordable prices . Good advice given