Upstate Spay and Neuter

Do not recommend! Bridget has terrible bedside manner. She’s seems so nice and sweet over the phone but in person is rude and nasty! I’ve used her services twice now for my cats and have spent over $1.4k. I couldn’t imagine treating my customers the way she has treated me and my cats. First time I let the snide remarks slide and thought oh maybe she’s having a bad day. Well the second time was no different, in fact it was worse! After them checking in my cats she came out to say that there would be an additional charge for “the big fat one because she’s so terribly overweight”. Ok not a problem but she is a large breed cat weighing 10 lbs and has been on steroids. 10 lbs is certainly not terribly overweight considering and she just had a physical with our local vet the week before who said nothing about her being overweight. Bridget proceeded to throw 3 of my carriers out the door and told my kids to pick them up. I was told to pick up no later than 4 pm and arrived at 3:45 pm in which I was told to wait until 4 pm. Ok no problem. I pick up my cats and her daughter proceeds to tell me yet again how horribly fat my cat is and actually wrote on her paperwork “fat”. We get home and my poor “fat” cat’s stomach looks awful! She is in severe pain, has significant bruising and a much larger incision than normal. Still two days later she is not herself. It’s like she took all her aggression out while spaying my cat. I have been in tears over this and will never return! Bridget and her team do not care about the animals at all! They have made that quite clear.

I was excited to get a less expensive option for neuter- since this is my 6th pup. Called to make an appointment today and the doctor called me back-gave me one date option , which didn’t work. She immediately got flustered and lost her patience and insisted I look at the calendar of availability (which I didn’t know was even an option) I said the next Kingston date is fine to which she repeated herself again (frustrated) that I need to look at calendar. I said any date is fine. She responded annoyed, “well then we’re in September!” Then she hung up on me. I then text her how unprofessional that was and no response. Happy I didn’t take my dog here- she sounds absolutely awful. Maybe that’s why real vet offices are more? Wow. Lol

I had an excellent experience getting my daughter's adolescent kitty neutered. I had tried for days to find a vet in the Albany area who'd neuter him within the next week or so, but no luck. The earliest date I could find was in January over a month away -- NOT soon enough for a kitty who's started marking his territory. Ahem. Finally I found out about the wonderful Upstate Spay & Neuter Service. They don't offer primary care -- just basic preventive medicine for pets, delivered with great skill in a timely manner at a very reasonable price. I was able to get an appointment in under 48 hours. The care was excellent: capable caring veterinarian , good client education, and an ultra-efficient process. It was an hour away from my house, but 100% worth the trip. Every county should have a service like this! {Photo below is the happy patient, resting at home a few hours post-op.)

Dr. Bloom and her vet tech were very friendly, courteous and professional. I took my two kittens to get spayed and everything went well. After the surgeries, Dr. Bloom goes over all of the aftercare and what to look out for if your animal seems off, etc... and she was more than happy and willing to answer questions. A+++ all the way around!

No post-op care, cat screamed all night in pain, tried contacting the Post Surgery number numerous times as early as 6 am, because i felt so bad, she was so lethargic and obviously in pain. Drove to Latham Animal hospital only to find out she had an extremely low RBC count obviously hemorrhaged during surgery or had leukemia so $500 later she tested negative to leukemia and needed a blood transfusion or surgery to correct her condition. We had to make the hardest decision and put her asleep. So do yourself and your animals a favor use a local vet who cares about you and your loved one not how many surgeries and how much money can be made in a day. Butcher Shop stay away very unprofessional, RIP little girl😥