Bay Street Animal Hospital

DR A IS AMAZING! So I have a 8 month old Corgi who has had a rough few months. After we got Sam we brought him to Bay Street for his first exam. It turned out he had Giardia (scared at first, but its super common). Dr A and her techs made us feel like family from that moment forward. A few weeks back after a long walk in the park our Sam was NOT himself.. We rushed him right over - the staff was amazing and it turns out our little guy likely ingested something on our walk that he had a horrible reaction to. He spent the night at the hospital and the staff were amazingly attentive and supportive. Just yesterday Sam woke up vomiting. I called and got an appointment for later in the day. Unfortunately Sam continued to vomit and out of an abundance of caution I rushed him to Bay Street. His vet, Dr A was there and immediately saw us. She did a thorough exam, and discussed options for Sam. Ultimately I decided to have her team watch Sam and run some tests. After 6-7 hours Sam was home. Likely a stomach bug- but my little guy is OKAY. The staff from the front desk to the Drs and all of the Techs are wonderful. I have heard people complain about this place because of price- but you get what you pay for. Highly recommend.

Ive been to this practice 2 times now, and both times Bay St Animal Hospital has taken great care of my cat! One time for a cheek infection from a bite, they cleaned her up good and gave her medication and advise me on what spray to buy to sterilize the wound. It healed perfectly. Another time I brought her in for loss of appetite and they examined her thoroughly and agreed it was her gums/teeth giving her problems. They gave her a steroid injection and my cat felt better almost instantly. Go here!!!

DO NOT GO HERE. We took our dog here because he kept throwing up his food. I felt like he had an allergy since after we changed his food he was starting to feel better. When we brought him in, they recommended an xray to see if he had anything stuck in his stomach. They told us they saw an object in his stomach and he would need surgery. After explaining that I am out of work right now and that we have a newborn baby, we asked about any less expensive and invasive alternatives, we were told no. The vet, Dr Aanonsen said she understands it is expensive and would give us the barium series and clip his nails for no charge. We did not want to see our dog in pain so we said to go ahead with the surgery. They called us right before the surgery to let us know it would begin. I reminded them to please TAKE A PICTURE of the object they would be removing. I was told by the vet tech “ofcourse we always take a photo”. They asked if I wanted him neutered, obviously wanting more $$$ After we took him home we noticed he was still vomiting. I called 3 TIMES & NEVER RECEIVED A CALL BACK. When we brought him back in the vet Dr Stora told us that a biopsy was done on his stomach which WE WERE NEVER INFORMED. On top of that, they received the results and never cared to inform us. I was told that its because the vet who performed it, Dr Aanonsen was on vacation. After spending $5,500 on an avoidable surgery; our dog was diagnosed with IBD which is essentially an allergy, that I was questioning in the first place. Dr. Stora told me that the lifelong medicine for my dog is “ dirt cheap”. I was charged for the barium, and they never clipped his nails. DO NOT TAKE YOUR ANIMALS HERE. My dog was not treated with care, they laughed at how frightened he was to be there. I had to walk all the way to the treatment room with him each time because he was scared of the staff.

I have mix feelings about this animal hospital. I brought my beloved beagle because he wasn’t feeling well. Although my dog was given a diagnosis and treatment, the doctor failed to tell me that his life was in jeopardy. I wasn’t advised that he was going to die in just couple of hours. My dog had an infection which was treated with antibiotics etc. The doctor had suggested for my dog to be hospitalized if I was not able to care for him. Although I initially contemplated on leaving him at the hospital, this hospital wanted to charge me over $3,000 for 2 days of hospitalization. When I told them that I couldn’t afford such a large bill, I was told “oh we made a mistake” “it’s now $2,000 and some change”. I politely declined because I’m not rich. They then brought it down to $1,500 but I declined again and ended up paying $873 for the day. To me this place seems to be very money hungry. They make up different numbers. Nonetheless, I’m glad I was able to bring my beloved beagle home which is 2 1/2 hours away since we no longer reside in Staten Island. Again despite of having high hopes for his recovery, my heart was crushed when my beloved beagle had passed away in my home shortly after arrival. I did not see it coming nor the doctor had signal to me that his condition was fatal. FYI he had an internal infection and pancreatitis. The following morning I called the animal hospital to inform them of my dogs passing. Even though they empathize with me, they quickly jumped to ask me if I wanted to cremate my dog. I declined since my husband and I chose to have my dog buried on our property where he will always be remembered and loved. Also I’m only giving this place a 2 stars because the front staff at this animal hospital was friendly but I don’t think I’ll be bringing my cats to this place. I’ll go somewhere else instead. This was my own personal experience.

Dr Aanonsen is a wonderful vet. She is caring, knowledgeable, empathetic and kind. She has taken care of all our Greyhounds,, in good times and bad,,, stayed with us when our fur babies crossed the rainbow bridge and mourned along with us. She absolutely loves all animals and taking care of them. We trust her implicitly.