East End Veterinary Center

Very modern, clean and friendly vet center. This center is a life saver on the weekends and holidays when other vets are not available. All the staff was kind and understanding. They shared the options and allowed us to make decisions about the level of care we were comfortable with. The costs are high but that is to be expected for emergency care.

Staff was efficient but caring. They really did a great job of communicating with us in a very timely and respectful way. Made sure we tried every available means to restore Edward to health, which ultimately was not possible but not due to lack of effort. I appreciate what they did.

Our experience felt mechanical and money hungry. We were left in the dark regarding our dogs condition. Procedures that were not authorized were performed due to a convoluted estimate/deposit system. All of which were dramatically more expensive than other hospitals. We were told that any charges more than the low end of the estimate would be consulted before the procedure was done, only to find out later that this was not the case. After waiting 5 hours we still had no results of our dogs condition. We had to wait for x ray reviews so in the meantime we brought our dog home to comfort him as he had spent majority of that time in a kennel. Owners are not allowed to be with pets while being seen by Dr or staff. 2 hours later we received a call saying we had to come back for further treatment and payment for an additional unauthorized procedure and would still not give us the results. The woman on the phone was quick tempered, would not accept questions, and told us they would be sending results to our primary vet, who is not open for the next 2 days. She threatened to send our case to collections before we could even return to the hospital, then hung up on us. Her irrational behavior and anger made it impossible to receive further assistance. Because of that we now have no way of finding out what is wrong with our dog until the next business day. If you are on the east end I recommend you take the time to go to another 24 hr hospital. If you can not; be wary of their system, be prepared to wait, and understand that your pet will be treated as an invoice payment, nothing more. While we encountered a disgruntled staff member, the majority of these issues do not solely reflect the actions of the employees, but of management and the owners. The Indeed posting reviews sounded unfortunate. So for the sake of future patients and employees, we hope that the owners and management make some serious changes. They have responded to other negative reviews denying their claims by stating ‘they do not have their name on file’. The photo attached is to avoid any confusion.

Clean, well organized and very competent and thorough care. Moreover the cost of everything was explained and I never felt pushed to do anything. Staff was extremely friendly and helpful. Took great care of my baby!

East end emergency vet center was so chill- in a good way. They kept me at ease regarding my dogs emergency stitches& they we very well schooled from the reception desk to the vets of course!