Rhinebeck Animal Hospital

I have been trying to call to book an appointment for WEEKS for a cat who needs to be dematted and sedated (only available at a vets office) and have gotten no answer and no response from voice messages left. When I was fed up enough to go in and make an appointment, the girl at the front desk was rude and refused to book an appointment. All over a simple sedated grooming. If you’re looking for good service don’t go here.

I wish I could give these guys more than 5 stars. If you want great human-quality care for your loved ones in the Hudson Valley, I truly believe this is the best place you can go to. Everyone there is extremely nice, the facility is very modern and well-staffed and well-equipped (nicer than some human hospitals) and Dr. Van Demark is exceedingly patient, kind and thorough. We brought our senior cat here a while back and Dr. Van Demark, did a thorough exam and took the time to answer ALL of my questions without making me feel rushed or dismissed. He also did blood testing that revealed some potentially concerning enzyme levels and he took a conservative approach by immediately prescribing temporary medication right away that fixed the issue and had us come back for a followup in a short time. Then, at another followup, they found a medical issue via an X-Ray that required specialist involvement. Dr. Van Demark did not hesitate to refer us to a specialist immediately and, sadly, we have not been back here since, due to the specialist continuing to handle and monitor our cat's care. What I really appreciate, aside from the thorough care at Rhinebeck, is that Dr. Van Demark showed that his sole focus and priority was the health of our cat, not whether or not he might lose our business to a specialty center by referring us to them. His only goal was to do anything that would help ensure that our cat had the best outcome possible. I can tell you, this quality is not as easy to find as one would hope when it comes to animal medicine.

If I could give double the stars I would for RAH and Dr. Porter. My dog was diagnosed with Diabetes a few weeks ago. A dear friend told me about RAH and Dr. Porter, and what a blessing this has been. She is the best, and I've had some great vets in both Los Angeles and Austin. From our first visit, there was a sense of relief knowing my dog was in her care. She showed true compassion and was so knowledgeable about the disease. When he suddenly went blind seemingly overnight (a common side effect from Diabetes) she was available via email and kept in touch during that crisis. I know Riggley is getting the best care possible. I live in Woodstock but the 30 minute drive is worth it. The Staff are also exceptional. The first call I made was handled by Sean who got me in that day to see Dr. Porter. I can't recommend this hospital enough. The good news is that all the vets are exceptional. In the lobby. other patients are always saying how much they love their vets as well..

We have been bringing our kitties to RAH since 2014 when they saved one of them from a life-threatening urinary blockage with emergency surgery on Christmas Eve. Over the years the doctors and staff have continually gone above and beyond for us and our fur-family. The vets, techs, assistants, and folks in the office are all SO kind and compassionate. I can't imagine that their jobs are anywhere near easy, and yet they always make you feel like your pet is their only patient. Most recently one of our kitties needed to spend a couple of nights after becoming quite unwell, and the techs sent us pictures each morning and evening so that we knew how he was doing and we received comprehensive updates and diagnostics from the doctors daily. Everyone goes the extra mile and it's so comforting. We are continually grateful to have such stellar veterinary care available locally at RAH!

UPDATE: 4/28 Zaida will be euthanized today due to nephrotic kidney disease because of lyme. I suggest you do not take the risk and if you must- advocate for yourself and for your pet. I’d also like you to notice how this establishment is “never in the wrong”. Each negative review is countered by the business owner. Food for thought. And in response to the response I received. Even so the primary rule was cancer, Once ruled out why not test for Lyme? DR.VAN DEMARK We brought our dog in to see Dr. Vandemark 3/22/2023 for swollen lymphnodes. They took samples from the lumps and ruled out 4 different "Oma's" as they were concerned it could be cancer. She was diagnosed with a "round cell tumor" (non cancerous thankfully) and was prescribed 2 medications. We gave her the medication as prescribed. The visit & meds prescribed was around $450? A couple weeks later we notice the lumps are back and she is limping- she is active so we thought that she played a bit to hard and gave it a day. The next day she is completely lame. I have to carry her in and out of the house to use the bathroom as she can't walk. I am now very concerned, scared and urge my fiance to take her to the Vet ER in Kingston. They ran a Lyme disease test right away. She was positive. Both practices have the same owner and even the Kingston vet said "why was she not tested for Lyme?" Mind you-l'm not a doctor/vet but if you Google right now "signs of Lyme disease in dogs" one of the first symptoms is swollen lymphnodes... Even according to his office note he states "lymphocytic inflammation may be seen with foreign body.... Eg: Insect bite" Why on earth would he not test for Lyme? Instead my dog was prescribed medication that would not help and was misdiagnosed. And we were charged. I respectfull requested some sort of reimbursement for at least the $200 of medication that wasn't needed. Something! And reiterated that this ER vet visit could have been avoided had he caught it prior! The response was "I'm sorry you feel that way" No ownership of maybe overlooking something- zero We will not be reimbursed - but we also will never bring an animal to him again nor allow our friends/family/colleagues. I cannot speak for the whole office but this was completely overlooked by Dr. Van Demark and I DO NOT recommend anybody bringing there canine for treatment to him. I spoke to numerous vets today and vet techs who were surprised she was not tested initially. She is now on the correct medication and we are hoping she can recover before the disease takes a toll on her. P.s the receptionist Sandy in Rhinebeck is nice and the Kingston office however was fabulous