North Shore Animal Hospital

The staff is very friendly and helpful. They fit us in pretty quickly and took good care of my dog. Dr. Yu is so nice and sweet. She explained everything that was going on with Rocky. I do not think this location handles emergencies. So for routine check ups and things of that nature, this place is perfect.

I have had many of my dogs, cats, ferrets and birds at North Shore Animal Hospital since 1982. Everyone one of them was treated by Dr. Ron Rosen. Every one of them was never afraid to walk through their doors. Dr. Rosen is not just an incredible Dr. He has a way with animals only very few have. And the reason? He cares for each of them as his own. He is open minded and listens. He doesn't give orders, but gives instructions and suggestions. The staff is also second the none. You're made to feel at home and know you're in the best place and you're pet will know it too.

Always on hold for way too long when I call. Last time I visited, I was 10 mins late and had to wait 1 hour 30 minutes to see the doctor. Luckily my cat is a patient one. The receptionists were rude the whole time while I was waiting. From what I can tell, they are friendly to only certain types of people if you know what I mean…

The staff is great when you have your appointment. In my experience getting the appointment is my pain point. I’ve attempted via the app - unresponsive; calling multiple times - being placed on hold or simply being asked for your number for call back without knowing the problem/issue. I definitely have to call more than 3x to schedule anything.

Corrupt, either dumb or think clientele is dumb, and money hungry. To be fair, it has been a few years since we've come here, left running and never looked back. Arrived with an active, friendly doberman puppy with a bump in between his shoulder blades. The vet (who I believe was the owner, Michael Ferber) proceeded to check the bump and saw that it moved and muttered "that's good" underneath his breath. I was then shocked with his suggestion to do surgery that same day! I said, "for what?!!" "To check out what it is." With the little medical knowledge I know, I said "it doesn't sound like it's anything bad and to confirm, can't a biopsy be done before a drastic step like surgery?" The reasoning grew stranger and stranger: "Oh a needle might give an infection and while he is out with anesthesia we can even microchip him!" I could not believe my ears and mumbled something about needing to think about it overnight. Grabbed my puppy, called a few friends for other vet recommendations and made appointment for next day with new vet. As soon as I walked in to new vet, the vet just took a look at the puppy (without even touching bump yet) and asked if he had fallen. I said yes, he was jumping on couch with excitement and flipped over to floor landing on his back. She said yes, it's a blood blister, hematoma. It will go away on its own in few days but I can pop it now. With a needle. A so called scary needle that Dr. Ferber deemed it safer to have surgery than to biopsy, X-ray or anything besides full blown surgery immediately. And confused with Dr. Ferber's excited assertion to add microchip during surgery, I asked the new vet what needs to be done to microchip and she proceeded to take out another scary needle and microchipped puppy before we blinked which was the simple act originally thought before the elaborate ruse/ineptitude at north shore animal hospital.