Grandview Estates Veterinary

Took our boy Guinness for a lump/mass to be surgically removed. After losing a pet after surgery a few years ago we were apprehensive & probably wait to long. Searched around our immediate area only to find " no new patients" or no er work. Were recommended Grandview, a little far for us, but HAD to get it done. Very professional, clean, bright office. Drs & staff very informative, courteous, friendly, fair price. I will return for more visits as necessary and due to travel, (50 mins)as needed.

In this day and age patients need to be advocates for themselves and those in their care. And providers need to be able to explain procedures and costs so the patients understand. When we first went to Grandview Estates Veterinary, we met with Dr. Matt he was wonderful. My dog required a procedure and Dr. Matt gave us a quote and scheduled the procedure. Unfortunately, my dogs condition worsened we went back in and had to meet with Dr. Stevi, who then gave us another quote for the same procedure at almost twice the cost. I understood the $200 as an emergency visit on the first appointment. And once an established patient I was told there would not be additional emergency visit costs. But there was an additional $110 Emergency upcharge for a scheduled appointment. And the blood work cost was $338 with Dr Stevi and $110 on Dr Matt’s quote. How can providers in the same office charge almost twice the price of the already expensive procedure? When I called to ask about the charges, why they were twice as much and what they were doing, I was told by the office manager, that we might not be a good fit because I was asking questions about the cost and procedure. Dr Stevi called me a few minutes later to tell me she was cancelling my surgery appointment for the next day. A few days later, I received a letter in the mail, dismissing us from their practice, because I had questions about the cost and procedures. They are very unprofessional, and clearly do not care about animals and their families. They make up charges to increase the cost of anything they do.

1 star is 1 to many! This place is a scam and they are misleading on the phone and are not honorable! They say one price prior, require a $100 "wellness exam" down payment and then in person raise the price nearly THREE times original price. They are nothing but liars and I would NOT recommend them for anything! They need to be investigated by the BBB!

Dr. Matt is a treasure. He’s super friendly, compassionate, and always willing to take the time to explain his findings. Special kudos to the entire staff for maintaining excellent care throughout these difficult pandemic years. We wouldn’t take our fur family anywhere else.

Our pets have been patients of Dr Stevi's since she first arrived at Compassionate Care, now Grandview Estates Veterinary. We're pleased with her tender loving care of each of them. She especially helped us understand our dog Pup's behavioral issue.