Small Door Veterinary - Gramercy

I like this vet! They were easy to book, the vets and techs are good, and the people who work at the front desk are very accommodating and friendly. We got the annual membership for our dog, which is about $89 a month. We ended up moving out of the city and you're not able to cancel the annual plan for any reason, so we have to continue paying the monthly fee even though we can only use the telehealth service (we have never used it). The vet made one really big mistake on an ID form that caused a major setback on international travel timing. We had to move abroad and our dog was delayed about a month because of their mistake. They paid the fee to fix the form ($38), but it definitely wasn't worth it.

Absolutely wonderful experience at Small Door. Walked in, front desk checked me in and offered me a sparkling beverage in a beautiful waiting room. No wait, went into the exam room with my cat, greeted by the vet and two nurses / assistants. Dr Tsang immediately got on my cat’s level, asked me about his lifestyle, history, etc to get to know him. My cat had a grand time exploring the exam room. The vet and the nurses were great with my kitty, who can be shy around new people. They were very loving and gentle when administering vaccines and a blood draw, and rewarded him with lots of yummy Churu paste, pets, and reassuring words. They sent me home with clear instructions, supplies from the wellness bundle (a great deal!), and a cute tote bag. Definitely the best vet experience I’ve ever had.

Our baby, Bella, is a complicated Bulldog with all the bulldog stuff. Yesterday, she had an issue and we decided to try this office. The staff was amazingly friendly and welcoming. Dr. Davies was compassionate, professional, and thoughtful. She addressed all of our concerns. Bella was in such good hands. We are grateful for the care that our baby received.

This place is amazing. They took great care of Fibi and we both enjoyed the visit, I actually didn’t want the appointment to end. We recently moved to the US, and they gave me great guidance on how to best take care of Fibi here. They also followed up on her progress since we originally went because she wasn’t feeling well.

Beware of the membership plans. They don't cover anything and you end up paying much, much more than the original estimate. We are way over $1,500 additional payments this year and they want to charge us an additional $2,000 for a spay. If your dog gets sick, expect to pay $350 out of pocket even if you have the plan. The vet will smile and tell you that they will let you know before the auto renewal, but the company does not let you know and they make it extremely difficult to cancel. You should basically expect to get charged twice, even though you don't need it for the second year when your dog is no longer a puppy. The visits are mediocre. You basically get 10 minutes with a new vet each time. There is no reason to pay a huge premium for Small Door. They have nice office and good marketing. That's basically it. We had a terrible experience with Small Door.