Inwood Animal Clinic

I loved how attentive they are to my pet after seeing her. I got check in calls as well as updates on her tests. Any question I had to the vet was relayed and answered within the same day. I loved the experience. Thank you.

The doctor and assistant to the vet weee amazing. They treated my furry babies with patience, knowledge and care. Their clinic is open 7 days a week and appointments are easily available. My only issue is the following: the person at the front desk it’s not the most reliable. We were there last week Sunday, I requested the medical records for insurance purposes, I was told I would get them by the end of the day. Today is being a week after the visit and I am still waiting on the medical records. It’s disappointing that you asked for paperwork that should be provided as you leave the clinic. If they fix that I would give them a 5 star rating.

The office is well run and staff are polite, efficient, accommodating and responsive. The vets are knowledgeable, generous with their time and expertise and care about your pet. Most human doctors' offices aren't this good. I moved out of the city but make the trip back in for vet care.

It took my husband and I 6 months to understand that Inwood Animal Clinic couldn't care less for the wellbeing of our two cats. Their vets will go to great lengths to avoid speaking to you, pet parents, though they won't hesitate to charge you full vet honoraries, and technicians will be charged to deliver the vet's diagnostic. Needless to say that their diagnostics, made without any prior exchange with the pet's parents, are very often inaccurate. One day, without any prior consultation with us or any kind of test, they declared that one of our cats was allergic to its food, and they recommended we switch to a prescription diet that costs 3 times what we currently pay. Turns out, our cat wasn't allergic at all to her usual. Of course, no apologies followed. The last time I went there, I brought with me a stool sample, from one of our cats, which I suspected might be bloody. I asked the staff at the front desk if a vet could look at it and confirm whether the stool was bloody or not, and whether I needed to bring my cat in or not. I was charged $89. Four days later, I was notified that no parasite had been detected in the sample. When I asked about the blood, my interlocutor went silent. When I spoke to a manager, no apologies or reimbursement was offered. Instead, I've been advised "going forward, to ask the front desk staff to repeat my demands, to ensure that these were well understood." In other words, I was the only one to blame for what happened. There are plenty of vets in NYC who love their job and do it very well. Your pets deserve better than what Inwood Animal Clinic has to offer.

I am so happy to have found this place the office is really busy but staff do such a great job with accommodations and were so friendly and I was able to get an appointment same week I called which was great so I will definitely be recommending this place to anyone I know with pets!