InstaVet

Back in August my 9 1/2 year old Staffordshire Terrier, urgently needed life saving emergency surgery. After calling countless Veterinarian ERs in the city, InstaVet quoted the most affordable price (by at least a few thousand dollars). Since I didn’t have the total amount to pay the whole bill up front they referred me to Care Credit which I was approved for in 5 minutes, I believe they also offer a InstaVet payment plan as well. Once we arrived they were able to get her in the operating room almost immediately. Mini literally went from being on her death bed to making a full recovery in a few weeks, energetic and back on her long walks around the city! Note that this is an urgent care facility that provides emergency services so there is no overnight stays for pets here. Also all follow up visits and medications were included in the total amount of the bill. Thank you to the diligence staff for saving my dog’s life!

What an experience. I brought my dog in who was distressed, pacing back and forth etc. I explained that she was very uneasy and I was bringing her in as an emergency. After a brief evaluation they told me she could wait as it wasn’t an emergency. I waited 2 hours and after asking for another update I finally was seen. The vet told me that it seems she had Edema and would take X-rays to confirm. She came back and confirmed it. She was so calm about it with no sense of urgency in her tone or words to the point that when she suggested I take her to a 24 clinic because it was night time and apparently they don’t handle this type of care I asked if it could wait until the next day. She said she wouldn’t wait until then, suggested I go home to pick up some of her paperwork then go. She told me she’d send me the results via email. Didn’t even bother explaining the severity of the situation. Long story short my dog nearly died on the way to AMC with how sick she was. They immediately admitted her into intensive care. The vets were mind blown that no diuretics were given and apparently her gums were blue and the vet should’ve noticed that. Her lungs were full of fluids, they told me they weren’t sure if she’d make it through the night. Insta Vet made me wait 2 hours and the dog they took before mine had a minor cut! Get vets who actually care! Take your pet elsewhere!

The nicest, most caring vet team. I fell outside as a passerby when I slipped on something on the street. One of the team members from instavet saw me, came out right away to help me — offered me water, patched me up, gave me disinfectants, and bandaids. Thank you thank you thank you for your kindness, my knee was pretty ripped up and bleeding. Would not have made it to work on time without their help. Thank you so much for caring for our pets and humans!

I’ve taken my senior dog here for urgent care on several occasions. Booking online was incredibly easy. The staff was very communicative every step of the way - from calling to verify the appointment and collect background info, to explaining everything that they are doing, to follow-up calls. Everyone there is very compassionate and clearly cares about the well-being of their patients. They are incredibly professional, explain things to ensure that we a know exactly what they need to do and make recommendations for things that we should keep an eye on. On top of that, it’s very reasonably priced. They give you a cost breakdown of all services and meds and they don’t try and upsell you on any unnecessary services. I will keep bringing my dog back there when needed, and wouldn’t hesitate to recommend this place to anyone.

The care and compassion they showed us is more than we could have imagined. After a lot of googling, we finally decided to take our 2-month-old kitten, Tudo, here for his first check-up and vaccination, and as first-time parents, we were both (mainly me) nervous. Upon arrival we were greeted warmly by the front desk, we did not wait very long, and the vet we saw was wonderful, cheerful, polite, and answered all our questions. Tudo felt so comfortable and at ease, that he didn't even mind the needle or getting his nails trimmed. Was not overly expensive at all and we felt the price was fair for the service and treatment received. My husband and I left feeling so grateful and very happy for the baby after the treats the vet gave him. Thank you to the staff for making our first vet trip such a positive one. Words cannot describe how thankful we are for everyone involved in.