Banfield Pet Hospital

NEVER AGAIN in my life would I spend another damn dime with this place if I could give them zero stars I would. Took my baby to get his teeth cleaned and a tooth extraction and they gave me back my dog wit dirty teeth an the tooth that needed to be extracted still in his mouth. An to top off upon looking at my dog I found a second that needed to be pulled. SMFH. $700 for what my babies teeth is still blasted dirty and not very clean as they should be when cleaned. Even tho some of the staff was understanding they still did NOT address the negligence.DR. Suzanne Yiseral needs to be held accountable for her stupidity and she got the nerve to call herself a vet that cares. They didn’t even offer me a refund seeing is that I have to take my dog to get a proper cleaning else where.

Yesterday was the first time I had been to this Banfield location the staff was so friendly & professional. Liz the receptionist was very nice.I will continue to go to this location. My fur baby is a toy poodle that is 10 years old that needed vaccines so it was all done within 15 minutes. No long wait which was great

I’m not one to make a big stink out of nothing, but I will always put my dogs needs first. This is my first time visiting this location of Banfield. I called (multiple times) and someone over the phone (after I told them who my dog) was said I was free to pick up her Perscription at any time. I go to get it and then they tell me she actually needs to come in so they can weigh her for the correct weight limit. That’s fair, but no indication of this over the phone. So I make the appointment, a “drop off” after they tell me they don’t take in person appointments. The man I spoke to was very nice, but again not informative of what this actually entails. They made my drop off appointment for 8am. when I arrived they THEN informed me the doctor doesn’t get in until 9:30 and I can’t pick her up until past 2pm. For a comprehensive exam? Never in my life of owning dogs and bring them to vets have I ever heard of leaving a dog in a crate for hours on end w waiting to be seen? It makes no sense. Why have the appointment set up at all then? Really big red flags. I was super uncomfortable with this and they made me feel ridiculous and uncomfortable for not wanting my dog to sit by herself in a doctors office all day. Really awful that this is normal practice as well. I understand having a drop off but there’s no reason I should have to leave her there all day. I was not confident they would even let her out to use the bathroom. She’s a puppy. The woman at the front was also incredibly rude and dismissive. They made me feel bad for not wanting to put my dog through that. Will not be returning and would not recommend.

Don’t let the word Hospital fool you I was told they do not see patients as walk in since they are not an urgent care. So don’t assume they are an animal hospital according to the name. Despite having scheduled an appointment that they couldn’t find in their system they wanted to treat me as a walk in and may or may not see my dog today “because they couldn’t take staff away from other cases”. I even showed the receptionist proof of my appointment on my cellphone and he didn’t honor it cus it wasn’t in his system. Unheard of. Staff had no compassion and sent my sick dog away. I wouldn’t ever visit again the vibe from the staff was unwelcoming. The guy didn’t even want my dog to come near him as if he did like animals working at an animal “hospital”. And if it’s anymore helpful I’m African American. I went a few minutes away to Bondvet and the place and the staff was lovely. We was seen as a walk in and out in about 2 hours. Considering my dog had to be sedated for procedure that is remarkable timing.

Love them! I’ve had 3 pups & all three pups have been under their wellness care package. It’s been about 15 years and they never fail! The drop off option is amazing if your schedule is hectic. They call to inform you of any diagnosis or before giving medication. Had an instance where one of my dogs had a slight fever , we used the virtual vet they offer through the app for guidance and once 8am hit and we were getting a call asking how my pet was doing and provided us with appointments to be seen. The prices are not crazy like some local vets. I’ve been to this location , Levittown , Farmingdale and Commack location and they’re all great! (They’re all 15-20 min away from us)